Customer Service Team Member
2 days ago
We are looking for an experienced Customer Service Administrator to join our team in Banbury. The ideal candidate will have a proven track record of delivering excellent customer service and be proficient in using Microsoft Applications. The role is full-time, permanent, and Monday-Friday 8:30am-5pm.
In this position, you will be responsible for handling product orders over the phone or email, responding promptly to customer enquiries, and managing customer complaints. You will also be expected to be knowledgeable in all products and services, as well as have strong problem-solving skills.
Key Responsibilities:
- Handle and resolve customer queries via phone or email
- Enter or upload accurate product orders into the CRM (SAP)
- Update customer details on the CRM and ensure accuracy
- Be knowledgeable about all products and services
- Manage and resolve customer complaints efficiently
Benefits:
- A competitive salary estimated at £25,000 - £28,000 per year
- 22 days holiday plus bank holidays
- Onsite parking available
- Pension scheme provided
- Full training will be given
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