Administrator Coordinator
2 days ago
We have an exciting permanent opportunity for an experienced Administrator Coordinator to join a dynamic, forward thinking, well established business in Liverpool City Centre. We are looking for a dynamic individual who thrives in a fast-paced environmentand has excellent interpersonal skills and strong attention to detail, long with administration experience.
You will provide support to both domestic and international markets, as well as managing day-to-day relationships with accommodation agents and customers.
**Key Responsibilities**:
- Ensuring all sales enquiries are responded to and processed within appropriate time-frames; successfully converting general enquiries into sales
- Generating sales reports as and when required and updating our CRM system and company-wide departments
- Assist in the negotiation of marketing fees and commission structures with external accommodation agents, and track agent performance
- Updating accommodation agents of booking availability and prices and support growth in emerging international student markets
- Liaising with China office with regards to agent requests, feedback, market trends, competitors, and support with marketing materials
- Help arranging agent visits, live streams, filming etc. with Operations teams
- Reconciling payments and commissions
- Reconciling budgets and incentives
**Key Requirements**:
- Previous experience within a Sales Admin / Administration role is essential
- Previous experience using booking / CRM systems within a data compliant environment
- Experience of working within a similar reservation or administration role, would be preferred
- Strong attention to detail is required
- Excellent IT skills, including a strong knowledge of Microsoft Word, Excel and PowerPoint.
- Excellent communication skills, both written and oral
Fluent in mandarin (desirable, not essential)
**Desirable Skills / Experience**:
- Previous experience working with international UK accommodation agencies
- Previous experience within Student Accommodation or University sector
- A working knowledge of Kinetics and HubSpot
- Ability to speak additional languages, more specifically Mandarin
**Benefits**:
- £Competitive salary
- Modern on-site gym
- Life Assurance cover
- Group income protection
- Pension contribution
- 25 days + bank holidays
- 8.30am-5pm or 9-5.30pm - office based
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