Senior Claims Coach
3 months ago
**Company description**:
As a Senior Claims Coach within our First Notification of Loss team you report to the Team Leader supporting in the coaching and development of front-line agents to ensure they validate customer claims quickly and efficiently. You ensure your customers are signposted to the relevant services based on their needs.
**Our commitments**:
**Salary**: £26,120 per annum
**Hours of work**: Average of 37.5 hours per week, with a rota between Monday to Sunday between 8am and 8pm.
**Location**: Remote position or Hybrid position if within 30miles of Tunbridge Wells.
- Free breakdown cover from **day one**:
- 23 days holidays (increases with service) plus bank holidays
- Up to 7% company pension contribution
- A famous brand that our customers love with industry leading training
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
**This is the job**:
You ensure the team provide a best-in-class customer service to enable the Accident Assist business to grow profitably, deliver its objectives and be successful.
You’re an influential and self-motivated individual who can help support our team leaders and deliver various objectives whilst ensuing that the conduct policy is adhered to and any issues within the team are addressed without hesitation. You have a keen commercial awareness and understand the importance of driving performance in line with targets, helping to complete weekly target checks.
**What will I be doing?**:
You'll be:
- **A Pair of Safe Hands**: You’re responsible for inducting new team members shaping and influencing so they can become the best-in-class. You complete trawls checks, provide constructive feedback in varying ways and act as a champion for change.
- **A Coach**: Through effective coaching and feedback, you will play a key role in motivating our customer service representatives to be the best that they can be. You also assist with the hiring processes and are the key point of contact for new team members training.
- **A Leader**: Your positive and confident approach when dealing with customers puts them at ease immediately, even when your customer has a difficult day. You lead by example exhibiting empathy, tact, assertiveness, and diplomacy when required and coaching your team to deliver the same.
**What do I need?**:
**You’ll need**:
- Demonstrable experience of working in an insurance claims team. Any knowledge of motor claims is beneficial but by no means necessary
- Experience working in a contact centre environment working towards a management position or already in a leader role
- To be happy working shifts which include evenings and weekends
**Additional Information**:
For more information on our full benefits package, including discounted home and motor insurance, take a look at our website, Taking care of you - AA Careers (theaacareers.co.uk)
As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us. Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.
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