Senior Household Claims Handler

3 months ago


Royal Tunbridge Wells, United Kingdom The AA Full time

**Company description**:
**Job Title**: Senior Household Claims Handler

**Location**:Remote

**Salary**: Up-to £33,000

**Additional Benefits**:Up-to 10% Bonus

**Employment Type**:Permanent Full-Time

**AA Summary**

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Senior Household Claims Handler, you’ll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI-Remote

**This is the job**:
To enhance the AA’s customer service delivery as a Senior Household Claims Handler, you will be responsible managing a portfolio of technical-high value cases involving fire, subsidence, oil spills and more complex water damage claims within a set limit.

The role of Senior Household Claims Handler is to act as a technical referral, point within the claims team and liaise closely with the M&CL team and help aid and assist development of all team members to ensure market leading levels of knowledge and ability.

You will ensure customer expectations are met and exceeded on every call, by managing end to end adjustment of the more complex claims occasionally over £15,000.

**What will I be doing?**:

- Handling either a mixed portfolio of complex Household insurance claims or specialising in one or more perils
- Making sure that service level agreements (SLA’s) are met, keeping the customer updated on the progress of their claim and working to make sure claims are settled promptly and fairly
- Liaising with our supply chain involved with claims and effectively managing a portfolio of the larger claims and being the referral point on complex claim issues arising in the team
- Ensuring any complaints or expressions of dissatisfaction are accurately recorded and managed in accordance with our complaints processes
- Accurately recording the information given to us by the customer concerning the circumstances of the claim and checking that the type of loss or damage are covered by the terms of the policy. Where part or all of the claim may not be covered, advising the customer in an appropriate and timely manner
- Supporting cost, service and process efficiency projects across the team, as well as having the opportunity to get involved in departmental projects

**What do I need?**:

- Home or Motor Insurance claims management background
- Strong experience of handling escape of water or flood claims required, or significant experience managing other technical property claims to conclusion (fire, subsidence, oil spills etc)
- Ability to show empathy with an understanding of how to support people through their time of need
- Proven track record of working to the highest standard and knowledge of all working practices
- Good spoken and written communication skills
- Accuracy and attention to detail



  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Senior Household Claims Handler **Location**:Tunbridge Wells - Hybrid **Contract**: Full-Time/Permanent **Salary**: Up-to £35,000 **Hours**: Monday - Friday **AA Summary** Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Household Claims Handler **Location**:Remote **Salary**: Up-to £25,000 **Additional Benefits**:Up-to 10% Bonus **Employment Type**:Permanent Full-Time **AA Summary** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells Hybrid worker x2 per week in office **Salary**: up to £26k D.O.E. plus up to 10% annual bonus **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday - Friday **Employment Type**:Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells Hybrid worker x2 per week in office **Salary**: up to £26k D.O.E. plus up to 10% annual bonus **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday - Friday **Employment Type**:Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells Hybrid worker x2 per week in office **Salary**: up to £26k D.O.E. plus up to 10% annual bonus **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday - Friday **Employment Type**:Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells hybrid worker x2 days per week in the office x3 days working from home **Salary**: up to £26k depending on experience **Contract**: Permanent **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday-Friday To enhance the AA’s customer service delivery as a Household Claims Handler,...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Head of Household Claims **Location**:Tunbridge Wells - Hybrid **Contract**: Full-Time/ Permanent **Hours**: Monday to Friday **AA Summary** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring...

  • Claims Handler

    4 months ago


    Royal Tunbridge Wells, United Kingdom Gallagher Full time

    **Claims Handler, SME Insurance - Salary up to £25,000 - Tunbridge Wells, TN4** Gallagher are looking for an experienced Claims Handler to join an established team within the Tunbridge Wells Branch. This is an exciting opportunity to work with a rapidly expanding organisation and further your career in the insurance industry. **Summary of the role**: -...


  • Royal Tunbridge Wells, United Kingdom Markerstudy Group Full time

    Senior Technical Claims Handler Role Purpose/Overview: Senior Technical Claims Handler working within our Large Loss Team. Proactively handle a portfolio of motor claims consisting of mainly high value bodily injury with a value up to £,. Investigate and advise upon claims involving complex indemnity issues across private, commercial, and motor...


  • Royal Tunbridge Wells, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time

    **Do you have recent Insurance claims experience?** We are really excited about this great claims handler role because we love the company and these opportunities are particularly rare at the moment with this type of Insurance broker. **Because of the location which is just outside central Tunbridge Wells you will need to have a car or your own transport....


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Personal Injury Claims Handler **Location**:Tunbridge Wells - Hybrid **Contract**: Full-Time/Permanent **Salary**: Up-to £28,000 **Hours**: Monday - Friday **AA Summary** Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and trusted...

  • Claims Handler

    3 months ago


    Royal Tunbridge Wells, United Kingdom Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**: Tunbridge Wells hybrid 40% office based **Salary**: D.O.E. **Additional Benefits**:up to 10% annual bonus **Hours Of Work**: 37.5 hours per week between 8am & 6pm Monday to Friday Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Claim this and Join the AA.** As our Recovery Claims Handler, you’ll go the extra mile for our members. You will be instrumental in handling a portfolio of non-fault accident management claims and are responsible for the recovery of the costs incurred. You ensure each claim is proactively managed whilst keeping your customer...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: As a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Household Supply Chain Technical Assistant **Location**: Tunbridge Wells **Contract**: Full-Time/ Permanent **Salary**: Up-to £31,500 **Hours**: Monday to Friday **AA Summary** Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Claim this role and Join the AA.** As our Personal Injury Claims Handler, you will be responsible for handling a portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations with a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of...

  • Interventions Handler

    4 months ago


    Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Interventions Handler **Location**:Tunbridge Wells - Hybrid **Contract**: Part-Time/Permanent **Salary**: £12,533.33 plus up to 10% annual bonus **Hours**: 20 hrs per week **Week 1**:10am-2pm Monday - Friday **Week 2**: 4pm-8pm Monday-Friday **You will work 1 in 3 weekends 9am-1pm either Saturday or Sunday &...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**: Hybrid 60% work from home 40% office based in Tunbridge Wells **Salary**: up to £30k D.O.E. **Employment Type**:Permanent **Hours**: 37.5 Monday to Friday between 08:00 & 17:30 Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    Company description Location: Tunbridge Wells (Hybrid) Employment Type: Full Time, Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to...