Personal Injury Claims Handler

3 days ago

Royal Tunbridge Wells, United Kingdom The AA Full time

**Company description**:
**Job Title**: Personal Injury Claims Handler

**Location**:Tunbridge Wells - Hybrid

**Contract**: Full-Time/Permanent

**Salary**: Up-to £28,000

**Hours**: Monday - Friday

**AA Summary**

Assuming The AA is just about roadside help? There’s more to us than meets the eye.

The AA is one of the UK’s most well-known and trusted brands. We provide a range of services to millions of customers, from roadside assistance to insurance and driving lessons. Our mission is to help keep Britain moving, and we’re looking for dedicated individuals to join our team. Are you ready to join?

LI-THEAA #LI-Hybrid

**This is the job**:
To enhance the AA’s customer service delivery as a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ claims/fast track claims as well as the new Official Injury Claim Portal.

The role entails case ownership of claims with values of up to £25k & with an opportunity to deal with higher value claims. This is a great opportunity to take ownership and responsibility for a portfolio of cases and to see each case through to completion, all whilst providing an outstanding customer experience during what can be a difficult time for the customer. Ensuring customer expectations are met and exceeded on every call, you’ll be liaising with internal and external departments, making sure all parties are kept fully informed of the situation until the work is completed.

**What will I be doing?**:

- Handling a mixed portfolio of personal injury claims
- Assessing liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise the customer where liability will rest
- Identifying and reporting to the Personal Injury Claims Team Leader any claims where poor prognostic indicators are present
- Accurately record the information given to us by the customer concerning the circumstances of the incident
- Improving customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions
- Ensuring our customers are treated fairly and that the customer receives excellent customer service in accordance with industry and company guidelines
- Supporting cost, service, and process efficiency projects across the department, as well has participating in departmental projects

**What do I need?**:

- Solid experience in handling all aspects of a personal injury claim either within insurance or private practice
- Time management and organisation skills
- Excellent verbal and written communication skills
- Detail-oriented with the ability to identify salient points from claims files

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Access to the EV discount scheme

Plus, so much more

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.

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