Claims Fraud Investigator

7 months ago


Royal Tunbridge Wells, United Kingdom The AA Full time

**This is the job**:
**Location**: Hybrid 60% work from home 40% office based in Tunbridge Wells

**Salary**: up to £30k D.O.E.

**Employment Type**:Permanent

**Hours**: 37.5 Monday to Friday between 08:00 & 17:30

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Household Claims Fraud Investigator you’ll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI- Hybrid

As a Claims Fraud Investigator, you will support the Counter Fraud department in its objective of preventing and detecting claims fraud. This will be achieved through the effective investigation and management of claims fraud referrals and contributing to the continued development of the Counter Fraud Team. Join us and make a defining impact.

**What will I be doing?**:

- Responsible for end-to-end investigation and management of claims fraud referrals to achieve a cost-efficient conclusion and mínimal financial loss to the company
- Directly managing a portfolio of suspected fraudulent claims, in accordance with the claim’s philosophy, claims handling procedures and service levels
- Assessing the evolving ‘evidential picture of a claim to drive a proactive investigation and
determine the correct outcome

**What do I need?**:

- Outstanding communication & interpersonal skills
- Strategic analytical skills
- Demonstrated expertise in Household Claims Fraud Investigation
- Thorough knowledge of insurance with a strong understanding of the principles of insurance
- credit hire and personal injury experience is desirable
- An in-depth technical knowledge and the creativity to generate ideas
- Strategic analytical skills **and attention to detail**

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

**Additional Information**

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- 25 days annual leave plus bank holidays
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more



  • Tunbridge Wells, United Kingdom The AA Full time

    **Company description** Role: Underwriting Fraud Investigator - Motor Insurance Location: Tunbridge Wells/Remote options depending on experience Contract: Full time, Permanent **Salary**: Up to £25,000 dep on exp + annual bonus + excellent benefits Hours: Monday - Friday, 9am - 5.30pm About Us Solution bringers. Day makers. Extra milers. We are the...


  • Royal Tunbridge Wells, United Kingdom AXA UK Full time

    **About the role**: It's an exciting time to join our Counter Fraud team here at AXA Commercial, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our Change capability, accelerate the delivery of our strategic programmes...


  • Tunbridge Wells, United Kingdom GerrardWhite Full time

    Counter Fraud Investigator Support Assistant **Salary: £19,000-£22,000** **Hours: Monday - Friday 9am - 5pm** **Location: Tunbridge Wells** **Overview**: My client is an innovative and entrepreneurial group of companies specialising in Motor Insurance Services. They are currently rated highly in the top 30 big companies to work for in the UK and...


  • Royal Tunbridge Wells, United Kingdom Axa Full time

    **Description**: AXA prides itself on having an in-house investigations team (ACIT). We have several ongoing projects to deliver enhanced services to our customers, so to help us build on our strategic programmes and drive our people forward, we’re looking for a talented individual to join us. As an Insurance Claims Investigator you'll be responsible for...

  • Cft Support

    6 days ago


    Royal Tunbridge Wells, United Kingdom Markerstudy Full time

    Overview: The key purpose of this role is to screen suspect motor claims against known fraud indicators and other risk factors. **Responsibilities**: - Screening suspect motor claims (including bodily injury) against known fraud indicators and other risk factors, identifying cases where investigation is required. - Utilising specialist data mining/fraud...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Counter Fraud Administrator **Location**:Tunbridge Wells - Hybrid **Contract**: Full-time/Permanent **Salary**: Up-to £25,000 **Hours**: Monday to Friday **AA Summary** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the...

  • Claims Handler

    1 week ago


    Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title: Claims Handler - Third Parties Insurance** **Location: Flexible, Head office in Tunbridge Wells, Kent** **Salary: Up to £21,500 basic salary depending on experience, with a performance related bonus on top** **Hours: Full Time opportunities available** **Shifts: Shift pattern between the hours of 08:00 -18:00 Monday...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: As a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ...


  • Tunbridge Wells, Kent, United Kingdom Legal Southwest Full time

    Are you a motivated and experienced Litigation Solicitor looking for a new challenge? Do you have a passion for delivering exceptional client service and achieving outstanding results?We are seeking a part-time Litigation Solicitor to join our team at Legal Southwest, a dynamic and forward-thinking law firm based in the South West of England. Our firm is...


  • Tunbridge Wells, Kent, United Kingdom Legal Southwest Full time

    A leading UK-based law firm seeks an experienced solicitor to join their team on a part-time basis. The ideal candidate will have a strong background in litigation, particularly in subsidence claims, personal injury claims, and professional negligence claims.As a part-time solicitor, you will be responsible for providing expert advice on these matters, as...


  • Tunbridge Wells, Kent, United Kingdom Legal Southwest Full time

    Legal Southwest is looking for a skilled and experienced Litigation Solicitor to join our team. As a part-time solicitor, you will be working on a variety of cases, including subsidence claims, personal injury claims, professional negligence claims, complaints about local authorities, investigations on behalf of Local Authorities, and complaints to the...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Counter Froud Administrator **Location**:Tunbridge Wells - Hybrid **Contract**: Full-time/Permanent **Salary**: £25,000 **Hours**: Monday to Friday **AA Summary** Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Household Supply Chain Technical Assistant **Location**: Tunbridge Wells **Contract**: Full-Time/ Permanent **Salary**: Up-to £31,500 **Hours**: Monday to Friday **AA Summary** Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and...


  • Tunbridge Wells, Kent, United Kingdom Karter Thomas Ltd Full time

    Job DescriptionThis role involves managing a defined patch of properties, delivering exceptional tenancy and estate management services to residents. Key responsibilities include:Tenancy and estate management, including pre-void inspections and new tenant sign-ups.Annual tenancy audits (minimum of 20% of patch properties).Investigating potential tenancy...

  • Litigation Solicitor

    2 weeks ago


    Tunbridge Wells, Kent, United Kingdom Legal Southwest Full time

    We are seeking a part-time Litigation Solicitor for a full-service legal practice based in the West Country region. This law firm is dedicated to providing top-notch legal advice and expertise for their clients, with a friendly and approachable demeanor.Key Responsibilities:Handling subsidence claimsManaging personal injury claimsAssessing professional...

  • Litigation Solicitor

    4 weeks ago


    Tunbridge Wells, Kent, United Kingdom Legal Southwest Full time

    We are seeking a part-time Litigation Solicitor to join our team at Legal Southwest, a full-service legal practice based in North Somerset. This location offers easy access to the historic City of Bath.Our ideal candidate will have experience in handling claims related to:Subsidence claimsPersonal injury claimsProfessional negligence claimsComplaints about...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Claims Handler - Intervention Sales Handler **Location**:Tunbridge Wells/remote working considered **Salary**:Up to £22,000 dep on exp + bonus + excellent benefits **Hours**:37.5 hours per week, working between 8am - 8pm Monday to Sunday on shift/rotational basis **This is the job**: As an Intervention Sales...


  • Tunbridge Wells, Kent, United Kingdom Austin Fraser Full time

    Company Overview: Our client is a leading provider of property management services, seeking a highly skilled Neighbourhood Manager to join their team.Job Summary: We are seeking a dynamic professional to manage a defined patch of properties, delivering exceptional tenancy and estate management services to residents.Key Responsibilities: Tenancy and estate...


  • Tunbridge Wells, Kent, United Kingdom Legal Southwest Full time

    This is an exciting opportunity to join Legal Southwest as a part-time Litigation Solicitor. Our team is passionate about delivering exceptional legal services with a personal touch.About the Role:Working closely with our team to handle complex casesProviding expert advice on subsidence claims, personal injury claims, and professional negligence...

  • Intervention Handler

    2 weeks ago


    Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Claims Handler - Intervention Sales Handler **Location**:Tunbridge Wells/remote working considered **Salary**:Up to £22,000 dep on exp + bonus + excellent benefits **Hours**:37.5 hours per week, working between 8am - 8pm Monday to Sunday on shift/rotational basis **About Us** Our office is in Tunbridge Wells...