Intervention Handler

**Company description**:
**Job Title**: Claims Handler - Intervention Sales Handler

**Location**:Tunbridge Wells/remote working considered

**Salary**:Up to £22,000 dep on exp + bonus + excellent benefits

**Hours**:37.5 hours per week, working between 8am - 8pm Monday to Sunday on shift/rotational basis

**About Us**

Our office is in Tunbridge Wells however we can offer homeworking where appropriate. You will be part of a team where everyone works together and supports one another. The Insurance Claims unit is one of the fastest-growing areas in our business; having achieved this through the growth of the insurance business, delivering first-rate customer service, and with fantastic teamwork. Despite these unusual times we are anticipating continued growth this year and beyond. This is the perfect time to join us to develop your career within the Insurance industry and for a well-established organisation

**This is the job**:
As an Intervention Sales Handler, working within a market leading intervention team where you will be responsible for contacting all innocent parties that have been involved in accident with our AA Customers. Ensuring the provision of a best-in-class claims service and that claims are handled efficiently, whilst controlling indemnity spend.

**What will I be doing?**:
With each new claim, you’ll carry out investigations into liability and indemnity, using our wide range of suppliers you will arrange to service the innocent parties needs by dealing with their damage their vehicle and providing a replacement where required, minimising the inconvenience caused by the accident. Where a settlement is owed, you’ll use valuation tools at your disposal to negotiate a settlement with the innocent party.

**What do I need?**:
**Who we’re looking for?**

We’ll teach you everything you will need to know through our Claims Academy once you’ve started. To ensure that you become comfortable handling challenging conversations professionally, with the customers’ best interests at heart. You’ll have an eye for detail too, assisting you to accurately complete your claim reviews.

As we know customers may have been through a stressful or difficult experience when you are calling out to them, as a confident communicator you’ll be a friendly voice on the end of the phone, building connections and putting them at ease as you support and advise them.

We’re looking for someone who:

- Has experience working with customers and understands the importance of delivering excellent customer service
- whether it be in a previous call centre role, a retail role, or sales environment
- Self
- motivated
- Comfortable in a target orientated role
- Has a forward thinking approach in relation to working practices
- Embraces technology
- Ability to use qualities such as Empathy, Tact, Assertiveness and Diplomacy when talking to our customers
- Can think clearly and calmly under pressure

**Additional Information**:
**Why should you work for us?**

We are dedicated to your personal development. As a valued employee of The AA, you’ll have access to a range of benefits, as well as learning and development opportunities including:

- Discretionary annual performance related bonus
- 25 days holidays a year + bank holidays
- A lifestyle scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays and more
- Staff Pension
- Our internal development programme for Emerging Talent
- A 50% discount on your AA membership, which becomes completely free after 12 months
- Discounts on wider AA products and services (Car insurance, home insurance etc )
- Free onsite parking at our office
- Employee Assistance Programme
- Social Committee
- Extra Mile - our Reward and Recognition scheme

Good conduct matters to us. Our teams are motivated by doing the right thing for both customers and colleagues, and in line with our values, we ask all our employees to act with honesty & integrity and respect for others at all times.

HeadOffice