Counter Froud Administrator

**Company description**:
**Job Title**: Counter Froud Administrator

**Location**:Tunbridge Wells - Hybrid

**Contract**: Full-time/Permanent

**Salary**: £25,000

**Hours**: Monday to Friday

**AA Summary**

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Counter Froud Administrator, you’ll play a key part to our success and join us on this exciting motoring journey.

LI-THEAA #LI-Hybrid

**This is the job**:
As the Counter Fraud Administrator, you will assist the Counter Fraud team by providing support to the Policy Validation Team. Organisational skills are key to this role as you will be responsible for several different workstreams daily.

You will be responsible for CUE and Quote Manipulation referrals will be investigated to identify policies where information has been misrepresented. A keen eye for detail is therefore essential as well as the ability to follow process to ensure consistency across the department.

**What will I be doing?**:

- Manage all post sale CUE referrals to identify policy misrepresentation, with a view of adjusting policies that have been incorrectly priced or cancelling policies where applicable.
- Issue document requests to policy holders where policy misrepresentation is suspected.
- Handle correspondence received from policy holders, brokers, and internal teams.
- Screen documents supplied by policy holders to identify misrepresentation.
- Administer the diary reminders for the wider team, following up investigations to ensure cases are concluded efficiently.
- Utilise a variety of desktop tools, databases, and open sources to assist with profiling, to determine the direction of an investigation.
- Use conversation management techniques to determine risk and separate honesty from inconsistency when dealing with policy holders.
- Take on ad hoc tasks where required to support the Policy Validation Team and wider Counter Fraud department.

**What do I need?**:

- Proven Customer Service and/or Administration experience
- Motor Insurance experience and knowledge of the principles of underwriting are desirable but not essential
- Experience in using Microsoft Excel, Word and Outlook is essential
- Excellent communication skills (verbal and written)
- Works well under own initiative and as part of a team
- Perceptive and keen attention to detail is essential
- Excellent analytical skills

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Access to the EV discount scheme

Plus, so much more

As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.