Personal Injury Claims Handler

7 months ago


Royal Tunbridge Wells, United Kingdom The AA Full time

**This is the job**:
As a Personal Injury Claims Handler, you will be responsible for handling a mixed portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations and a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of Justice) portal claims/non MOJ claims/fast track claims as well as the new Official Injury Claim Portal.

**What will I be doing?**:

- Handling a mixed portfolio personal injury claims
- Assessing liability for an accident and offer advice and guidance to customers giving an objective opinion on prospects and where necessary advise the customer where liability will rest
- Identifying and reporting to the Personal Injury Claims Team Leader any claims where poor prognostic indicators are present
- Accurately record the information given to us by the customer concerning the circumstances of the incident
- Improve customer claims experience by identifying process / control gaps in panel performance and agreeing relevant actions
- Ensuring our customers are treated fairly and that the customer receives excellent customer service in accordance with industry and company guidelines
- Supporting cost, service, and process efficiency projects across the department, as well has participating in departmental projects

**What do I need?**: Solid experience in handling all aspects of a personal injury claim either within insurance or private practice
- Time management and organisation skills - Tact and assertiveness
- Excellent verbal and written communication skills
- Detail-oriented with the ability to identify salient points from claims files
- Comprehensive understanding of cradle to grave claims handling, covering:

- FNOL
- 6 month plus of liability experience
- Credit hire
- Fraud awareness
- Personal injury claims (MOJ/non MOJ/fast track/Official Injury Claim portal)
- Principles of indemnity
- Requirements under the RTA and Article 75

**Additional Information**
We are dedicated to your personal development. As a valued employee of the AA, you’ll have access to a range of benefits, as well as learning and development opportunities, including:

- Annual performance related bonus of up to 10%
- Range of flexible working options available including working from home 3 days per week
- 25 days holiday + bank holidays
- An extensive employee benefits scheme that gives you access to discounted shopping vouchers, cinema vouchers, gym membership, days out, holidays, lease cars, electrical vouchers, life assurance and more
- Staff Pension
- Our internal development programme for Emerging Talent
- Free AA membership from day 1
- Discounts on wider AA products and services (Car insurance, home insurance etc)
- Free onsite parking at our Tunbridge Wells office



  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Personal Injury Claims Handler **Location**:Tunbridge Wells - Hybrid **Contract**: Full-Time/Permanent **Salary**: Up-to £28,000 **Hours**: Monday - Friday **AA Summary** Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and trusted...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Claim this role and Join the AA.** As our Personal Injury Claims Handler, you will be responsible for handling a portfolio of personal injury claims. You will already have experience of handling liability disputes, managing customer expectations with a working understanding of the Pre Action-Protocol, low value MOJ (Ministry of...

  • Claims Handler

    1 week ago


    Tunbridge Wells, United Kingdom GerrardWhite Full time

    Fantastic opportunity for **Personal Injury Claims Handler earning up to £30,000 depending on experience.** **Working Monday to Friday**with our client who are in The Times Top 30 Big Companies to work for. The Group are a modern and progressive group of companies incorporating major names in the automotive and insurance industries, who are...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**: Tunbridge Wells hybrid 40% office based **Salary**: D.O.E. **Additional Benefits**:up to 10% annual bonus **Hours Of Work**: 37.5 hours per week between 8am & 6pm Monday to Friday Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the...

  • Claims Handler

    1 week ago


    Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title: Claims Handler - Third Parties Insurance** **Location: Flexible, Head office in Tunbridge Wells, Kent** **Salary: Up to £21,500 basic salary depending on experience, with a performance related bonus on top** **Hours: Full Time opportunities available** **Shifts: Shift pattern between the hours of 08:00 -18:00 Monday...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title: Recovery Claims Handler - Accident Assistance Services/UICL** **Location: Tunbridge Wells & remote working** **Salary: Up to £24,000 dep on exp + annual performance related bonus + excellent benefits** **Hours: 37.5 between 8-6 Monday to Friday** **Term: Permanent** **About Us** **AA Summary** Solution bringers....


  • Tunbridge Wells, United Kingdom GerrardWhite Full time

    Quality Control TP Claims **Salary**: - £25,000 - £30,000 (_depending on experience_) **Location**: - Chelmsford, Haywards Heath, Tunbridge Wells, Whitstable, or Manchester **Hours**: - Monday - Friday (35 hours 9-5pm) **Overview**: **Role Purpose**: The purpose of the QC role is to check TP claims handlers are handling claims both accurately &...


  • Royal Tunbridge Wells, United Kingdom CLARK JAMES INSURANCE RECRUITMENT Full time

    **Do you have recent Insurance claims experience?** We are really excited about this great claims handler role because we love the company and these opportunities are particularly rare at the moment with this type of Insurance broker. **Because of the location which is just outside central Tunbridge Wells you will need to have a car or your own transport....

  • Claims Handler

    1 week ago


    Royal Tunbridge Wells, United Kingdom Gallagher Full time

    We're seeking to recruit a motivated, professional and dedicated Claims Handler to join us. You will be responsible for delivering a high quality, professional advice service to clients concerning any claims issues. Your primary task is to liaise with clients and other interested parties to expedite the claim and you take a real sense of pride in...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job title**:Household Claims Handler - Home Insurance **Location**:Tunbridge Wells & fully remote roles available **Salary**:£19,000 - £25,000 dep on experience + annual bonus + excellent benefits **Hours**:37.5 hours per week, contact centre opening hours are 8-6 Mon - Fri and 9 am - 1 pm Saturdays (shifts arranged on...

  • Claims Handler

    7 months ago


    Royal Tunbridge Wells, United Kingdom Gallagher Full time

    **Claims Handler, SME Insurance - Salary up to £25,000 - Tunbridge Wells, TN4** Gallagher are looking for an experienced Claims Handler to join an established team within the Tunbridge Wells Branch. This is an exciting opportunity to work with a rapidly expanding organisation and further your career in the insurance industry. **Summary of the role**: -...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells Hybrid worker x2 per week in office **Salary**: up to £26k D.O.E. plus up to 10% annual bonus **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday - Friday **Employment Type**:Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells Hybrid worker x2 per week in office **Salary**: up to £26k D.O.E. plus up to 10% annual bonus **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday - Friday **Employment Type**:Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Senior Household Claims Handler **Location**:Tunbridge Wells - Hybrid **Contract**: Full-Time/Permanent **Salary**: Up-to £35,000 **Hours**: Monday - Friday **AA Summary** Assuming The AA is just about roadside help? There’s more to us than meets the eye. The AA is one of the UK’s most well-known and...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: As a Recovery Claims Handler, you will be handling a portfolio of non-fault accident management claims and responsible for the recovery of the costs incurred. Experience in** **Recovery or Accident management experience is essential. **What will I be doing?**: Your responsibilities will consist of ensuring each claim is proactively...

  • Claims Loss Handler

    7 days ago


    Royal Tunbridge Wells, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Claims Loss Handler X 2** **£35,000-£38,000, plus Car Allowance £4,800 plus Excellent Benefits** **Locations - Hertforshire/Home Counties and Any UK Location** **Home Base Role, Mobile Travel to Customers 'Properties** **Key Requirement - Must have previous Domestic Home Claims Insurance experience (Subsidence/Water damage or...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **This is the job**: **Location**:Tunbridge Wells hybrid worker x2 days per week in the office x3 days working from home **Salary**: up to £26k depending on experience **Contract**: Permanent **Hours**: 37.5 hours per week, contact centre opening hours are 8-6 Monday-Friday To enhance the AA’s customer service delivery as a Household Claims Handler,...

  • Intervention Handler

    2 weeks ago


    Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Claims Handler - Intervention Sales Handler **Location**:Tunbridge Wells/remote working considered **Salary**:Up to £22,000 dep on exp + bonus + excellent benefits **Hours**:37.5 hours per week, working between 8am - 8pm Monday to Sunday on shift/rotational basis **About Us** Our office is in Tunbridge Wells...

  • Claims Handler

    7 months ago


    Royal Tunbridge Wells, United Kingdom Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...


  • Royal Tunbridge Wells, United Kingdom The AA Full time

    **Company description**: **Job Title**: Claims Handler - Intervention Sales Handler **Location**:Tunbridge Wells/remote working considered **Salary**:Up to £22,000 dep on exp + bonus + excellent benefits **Hours**:37.5 hours per week, working between 8am - 8pm Monday to Sunday on shift/rotational basis **This is the job**: As an Intervention Sales...