Call Center Executive

2 weeks ago


Belfast, United Kingdom Citi Sales Partners Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a representative, you will be responsible for managing and resolving customer inquiries, providing exceptional service, and ensuring customer satisfaction.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Handle customer complaints, provide appropriate solutions, and escalate issues when necessary
- Maintain customer records by updating account information and documenting interactions
- Analyze customer needs and recommend suitable products or services
- Meet personal and team targets and contribute to the overall success of the call center

**Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving abilities with the capacity to analyze information and evaluate options
- Customer-oriented mindset with the ability to adapt to different customer personalities

If you are passionate about providing exceptional customer service and thrive in a fast-paced setting, we would love to hear from you.

**Salary**: From £24,693.66 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 04/04/2024



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