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Administration Assistant

3 months ago

Birmingham, United Kingdom Iridium Medical Practice Full time

Job description and person specification
**Job title**

Administration Assistant

**Line manager**

Admin Manager

**Accountable to**

Practice Manager & Partners

**Hours per week**

Part Time/Full Time

**Job summary**

To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary team.

Duties can include but are not limited to supporting the administration and receptionist teams with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies.

To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Key Responsibilities:

- Provide reception services, including answering telephone calls, greeting patients and directing them to appropriate services
- Process patient registrations and maintain accurate patient records
- Liaise with clinical staff, external agencies and other healthcare professionals
- Assist with the management of the appointment system, including scheduling and rescheduling of appointments
- Support the practice in data entry and data quality assurance
- Manage incoming and outgoing correspondence
- Manage the practice's filing system, both electronically and manually
- Assist with financial administration, including processing invoices, petty cash and banking
- Maintain stock levels of office and clinical supplies and equipment
- Provide administrative support for the practice's quality improvement activities

**Mission statement**

Welcome to Iridium Medical Practice, a modern and forward-looking GP practice located in the east of Birmingham looking after approximately 20000 patients. Our practice is committed to providing high-quality medical care to our patients, using the latest technologies and innovative medical practices.

At Iridium Medical Practice, we understand the importance of staying up-to-date with the latest developments in the medical field. That's why we use cutting-edge technology to provide our patients with the best possible care. From online booking and video consultations to electronic prescriptions, we strive to make healthcare as convenient and accessible as possible for our patients.

Our team of highly skilled and experienced healthcare professionals is dedicated to providing personalized care to every patient who walks through our doors. We believe that a patient-centered approach is essential to providing effective medical care, which is why we take the time to understand the unique needs of each patient and develop a customized treatment plan to meet their specific needs.

At Iridium Medical Practice, we are committed to providing exceptional care to our patients in a warm and welcoming environment. We believe that healthcare should be accessible to everyone, and we strive to make this a reality through our commitment to innovation and excellence.

Iridium Medical Practice is proud to be a

1- Research Active Practice

2- GP Teaching & Training Practice

3- Safe Surgery Accredited

4- Family Planning Services are offered here to registered as well as non-registered patients

**Generic responsibilities**

All staff at Iridium Medical Practice have a duty to conform to the following:
**Equality, Diversity and Inclusion**

A good attitude and positive action towards _Equality Diversity & Inclusion_ (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do and it is required by law.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

- _Health and Safety at Work Act 1974_
- _Environmental Protection Act 1990_
- _Environment Act 1995_
- _Fire Precautions (workplace) Regulations 1999_
- _Coronavirus Act 2020_
- Other statutory legislation which may be brought to the post holder’s attention

**Confidentiality**

The organisation is committed to maintaining an outstanding confid