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Helpdesk Administrator

5 months ago

Oxford, United Kingdom Equans Full time

**Requisition ID**: 54433

**Domain**: Support Services/Customer Services and Administration

**Contract type**: Permanent

**Schedule**: Part-time

Equans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide.

We currently have an exciting opportunity for a part-time Helpdesk Administrator to join our estates team based at the John Radcliffe hospital in Oxford. This is a permanent position working 25 hours per week, from 17:00 to 22:00, Monday to Friday.

**Key Activities**:

- To provide a customer focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner
- To receive calls in hours and out of hours with professional manner
- To support the planned maintenance programme by printing off job dockets and returning to the system when complete
- To provide a professional approach towards customers and their needs
- To provide administration support to the department
- Working 25 hours per week, from 17:00 to 22:00, Monday to Friday.

**Skills & Qualifications**:

- Must have experience of providing excellent customer service ideally on a helpdesk
- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Must have good IT skills (able to use Microsoft Office and management systems)
- Well organised and able to prioritise workload
- Ability to multi task in a busy work environment
- Previous experience in a customer service/call centre role is desirable
- Previous experience of using a CAFM system (Maximo or similar) is desirable

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.