Helpdesk Administrator

4 months ago


Oxford, United Kingdom Bouygues Energies & Services UK Full time

**Helpdesk Administrator**:
Bouygues Energies & Services Solutions - Oxford

Bouygues Energies & Services currently has an exciting opportunity for a full-time Helpdesk Administrator to join our Facilities team at the John Radcliffe hospital in Oxford. This is a permanent position working 40 hours per week on a 3 week rolling rota.

**The role**:

- To provide a customer focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner
- To receive calls in hours and out of hours with professional manner
- To support the planned maintenance programme by printing off job dockets and returning to the system when complete
- To provide a professional approach towards customers and their needs
- To provide administration support to the department
- Working 40 hours per week, on a 3 week rolling rota.

**The person**:

- Must have experience of providing excellent customer service ideally on a helpdesk
- Excellent communication skills, both oral and written
- Able to work as part of a team and autonomously
- Must have good IT skills (able to use Microsoft Office and management systems)
- Well organised and able to prioritise workload
- Ability to multi task in a busy work environment
- Previous experience in a customer service/call centre role is desirable
- Previous experience of using a CAFM system (Maximo or similar) is desirable

**Our excellent benefits package includes**:

- Generous holiday allowance
- Company share scheme
- 2 paid volunteering days a year
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme

**Why Bouygues E&S Solutions?**

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company’s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

**Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.**

**Be Yourself**

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

**In addition, you’ll benefit from**:
Pension, company share scheme, cycle to work scheme



  • Oxford, Oxfordshire, United Kingdom Concept Technical Full time

    Job Title: Helpdesk Contract AdministratorLocation: OxfordContract: PermanentSalary: £25,000 per annumHours: Mon-Fri, 9.30am (Full-time) with a 1-hour (unpaid) breakThe Helpdesk Contract Administrator will be accountable for all administrative activities for assigned clients, including ensuring Planned Preventative Maintenance (PPM) and Reactive works are...

  • Helpdesk Administrator

    5 months ago


    Oxford, United Kingdom Equans Full time

    **Requisition ID**: 58279**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-TimeEquans is a renowned energies & services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure...


  • Oxford, Oxfordshire, United Kingdom CV-Library Full time

    Job Title: Helpdesk Contract AdministratorLocation: OxfordContract: PermanentSalary: £25,000 per annumHours: Mon – Fri, 9.30pm (Full-time) with a 1-hour (unpaid) breakDescriptionAs a Helpdesk Contract Administrator, you will be responsible for ensuring all administrative activities for assigned clients are completed, compliant, and invoiced within service...

  • Helpdesk Supervisor

    5 months ago


    Oxford, United Kingdom Bouygues Energies & Services UK Full time

    **Helpdesk Supervisor**: Bouygues Energies & Services Solutions - Oxford Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Supervisor to join our Facilities Management team based at the John Radcliffe hospital in Oxford. This is a permanent full-time position working from 08:00 - 17:00, Monday to Friday. **Key...

  • Administrator

    4 months ago


    Oxford, United Kingdom The Recruitment Group Full time

    Our client, a major servicing organisation for one of Oxford’s largest employers, are looking for a Helpdesk Administrator on an ongoing temporary contract with possibility of a permanent placement. This role forms part of the Helpdesk team in delivering a professional customer care and job dispatch service whilst maintaining confidentiality at all...


  • Oxford, United Kingdom CV-Library Full time

    HELPDESK CONTRACT ADMINISTRATOR– OXFORD– PERMANENT Job Title: Helpdesk Contract Administrator Location: Oxford Contract: Permanent Salary: £25,000 per annum Hours: Mon – Fri, 9.00am – 5.30pm (Full-time) with a 1-hour (unpaid) break Description Keywords: Administration experience is essential, and experience within a facilities...

  • Team Administrator

    4 months ago


    Oxford, United Kingdom Parke Lane People Full time

    Our client, a prestigious school in central Oxford, are looking to appoint an administrator to support the surveying team. The main duties of the post will include, but not be restricted to, the following: - To maintain and update various systems and records including appointment diaries, grounds equipment registers, departmental records of statutory...

  • Team Administrator

    4 months ago


    Oxford, United Kingdom City College Coventry Full time

    **The School** Magdalen College School, founded in 1480 by William of Waynflete, is one of the country’s leading independent day schools. It is situated in an enviable location at the heart of Oxford beside the River Cherwell. The school will celebrate its 550th anniversary in 2030. The current generation of MCS staff and pupils wish to ensure that we...


  • Oxford, Oxfordshire, United Kingdom Summer Fields School Trust Ltd Full time

    School Systems Administrator Job DescriptionThe School Systems Administrator plays a vital role in supporting the administrative management of Summer Fields School Trust Ltd, particularly in the efficiency of information collection and distribution to parents, boys, and staff, ensuring the smooth operation of the school.Key Responsibilities:Run the school's...


  • Oxford, Oxfordshire, United Kingdom Concept Technical Full time €25,000

    HELPDESK CONTRACT ADMINISTRATOR– OXFORD– PERMANENT Job Title: Helpdesk Contract Administrator Location: Oxford Contract: Permanent Salary: £25,000 per annum Hours: Mon – Fri, 9.00am – 5.30pm (Full-time) with a 1-hour (unpaid) break Description Keywords: Administration experience is essential, and experience within a facilities management environment...


  • Oxford, United Kingdom Magdalen College School Full time

    **The School**: Magdalen College School, founded in 1480 by William of Waynflete, is one of the country’s leading independent day schools. It is situated in an enviable location at the heart of Oxford beside the River Cherwell. Shaped by its Christian Collegiate foundation and links with the university city of which it is part, it aims to inspire in all...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital and Churchill Hospital. It is fundamental to the post to have a courteous manner in sometimes-difficult situations. The successful...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital, Churchill Hospital and OUH Cowley on a rotational basis. It is fundamental to the post to have a courteous manner in...

  • Administrator

    5 months ago


    Oxford, United Kingdom Carter Jonas Full time

    -An exciting opportunity has arisen within our Property & Asset Management team in Oxford, for a driven individual to join the team as an administrator. The post holder will take ownership of all relevant administrative duties, working alongside the property and asset management team providing efficient, high level support, including management of health and...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Financial Systems AdministratorThe University of Oxford is seeking a detail-oriented and proactive Financial Systems Administrator to join our dynamic team. As part of the Financial Processes, Systems and Assurance team, you will be responsible for maintaining and administering the University's critical financial systems, including Oracle Financials EBS...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Financial Systems AdministratorWe are seeking a highly skilled and detail-oriented Financial Systems Administrator to join our team at the University of Oxford. As a key member of our Financial Systems Management team, you will be responsible for maintaining and administering our critical financial systems, including Oracle Financials EBS 12.2.9, SAP Concur...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    Financial Systems AdministratorThe University of Oxford is seeking a detail-oriented and proactive Financial Systems Administrator to join our dynamic team. As part of the Financial Processes, Systems and Assurance team, you will be responsible for maintaining and administering the University's critical financial systems, including Oracle Financials EBS...


  • Oxford, United Kingdom Lucy Properties Full time

    Job Advert **Job Title: Property and Maintenance Coordinator** **Business Area: Lucy Real Estate** **Location: Oxford, United Kingdom** **Job Purpose** To provide administrative support, predominantly around maintenance, compliance and sustainability to the property team. This role reports to the Helpdesk Manager, working alongside the Property...


  • Oxford, United Kingdom HOLT EXECUTIVE Full time

    South East, Oxfordshire, Oxford, UK - Competitive - Permanent - V-32552 Holt Executive are currently partnered with a global leader in Space and Satellite sustainability, a dynamic and rapidly growing technology innovator who are making hugely positive contributions to the growing problem of orbital space debris. They require an **IT Service Desk Team...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    The University of Oxford is seeking a highly skilled and detail-oriented Financial Systems Administrator to join its Financial Systems Management team.This role is crucial in ensuring the smooth operation of the University's financial infrastructure, including Oracle Financials EBS 12.2.9, SAP Concur eExpenses, and IBM TM1.The successful candidate will be...