Receptionist/administrator
4 months ago
We are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services across the Trust, based at the John Radcliffe Hospital and Churchill Hospital.
It is fundamental to the post to have a courteous manner in sometimes-difficult situations. The successful applicant will have excellent IT skills and work well as part of a team.
We are recruiting to one reception post of 37.5 hours per week. Working days to be Monday to Friday 9am - 5pm (this is non-negotiable).
To contribute to the effective operation of the Trust’s core business by receiving all patients and visitors and directing them to their correct destination.
To promote a helpful and caring attitude within the Trust by ensuring all individual requirements are met and that everyone is treated with courtesy and respect in line with the Trust’s Values.
To represent the Trust as first point of contact in a professional and courteous manner at all times for patients, staff and general public. Communicate and deal effectively with patients, relatives and visitors enquiries including those with hearing, speech or sight impediments. In addition to assist people whose first language may not be English.
To provide administrative support to the Complaints and PALS teams - duties may include data entry, and general office duties. This also includes taking the calls to the PALS service, and triaging accordingly, dealing with the straightforward queries and escalating more complex issues to the PALS Officers.
7. Responsible for ensuring that the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the relevant helpdesk.
8. To calmly manage agitated and distressed members of the public, patients and visitors. To be patient and understanding and advise them of the PALS service to help with their concerns, or if requested what the formal complaints procedure is.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. To contribute to the effective operation of the Trust’s core business by receiving all patients and visitors and directing them to their correct destination.
2. To promote a helpful and caring attitude within the Trust by ensuring all individual requirements are met and that everyone is treated with courtesy and respect in line with the Trust’s Values.
3. To provide a range of administrative duties for the Complaints and PALS teams as required.
4. To represent the Trust as first point of contact in a professional and courteous manner at all times for patients, staff, contractors and general public. Communicate and deal effectively with patients, relatives and visitors enquiries including those with hearing, speech or sight impediments. In addition to assist people whose first language may not be English.
5. Provide advice and guidance to patients and relatives in respect of appointments and outpatient services.
6. To provide administrative support to the Complaints and PALS teams - duties may include data entry, and general office duties. Arranging meetings, booking rooms as and when required (to be carried out on quieter reception desks, not Main Reception). This also includes taking the calls to the PALS service, and triaging accordingly, dealing with the straightforward queries and escalating more complex issues to the PALS Officers.
7. Responsible for ensuring that the reception area is clean, tidy and presentable at all times, and report any required cleaning or repair work to the relevant helpdesk.
8. To provide a range of administrative services for patients, public, visitors and staff - including directions, patient locations, services on sites, location of the car parking or security offices.
9. Have local knowledge of the area and services available e.g. post office, banks, shops etc. To be able to give directions to people coming to the hospital from outside of the area and to guide the public to other hospitals within the Trust.
10. To calmly manage agitated and distressed members of the public, patients and visitors. To be patient and understanding and advise them of the PALS service to help with their concerns, or if requested what the formal complaints procedure is.
11. To be fully
-
Administrator/receptionist
4 months ago
Oxford, United Kingdom Oxford Health NHS Foundation Trust Full timeHave you heard of us? We are the forensic service and we are an inpatient service for people with mental health illnesses. Our multi-disciplinary team of doctors, nurses, occupational therapists, psychologists and support workers work together to help people return to health in a secure setting and we are looking for a motivated administrator/receptionist...
-
Senior Receptionist Administrator
3 months ago
Oxford, United Kingdom Oxford Health NHS Foundation Trust Full timeAn opportunity has arisen for an enthusiastic and innovative Practice Receptionist/Administration Assistant who has an interest in services for homeless people This job won't give you fame or fortune, or glamour, but you will wake in the morning knowing that today you could change the course of someone's life. The nature of this key role is often...
-
Receptionist / Administrator
3 months ago
Oxford, United Kingdom Bupa Full timeReceptionist / Administrator **Job Description**: **Receptionist/Administrator** **Bupa Oxford Clinic **OX4 2JZ** **Permanent** **£24,500 + fantastic benefits** **8am-4pm Monday - Friday** **Role Overview** In this role, you will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You'll...
-
Receptionist/administrator
3 months ago
Oxford, United Kingdom Oxford Health NHS Foundation Trust Full timeAn opportunity has arisen for an enthusiastic and innovative Receptionist/Administrator who has an interest in services for homeless people. The nature of this key role is often challenging and demanding, you will require skills to handle all contacts confidently with compassion, patience and professionalism. Good communication skills are essential for this...
-
Administrative Assistant/ Receptionist
1 day ago
Oxford, United Kingdom CV-Library Full timeAdministrative Assistant / Receptionist - Full Time Salary: Starting from £21,931 Location: Oxford We are currently recruiting for a full-time Administrative Assistant / Receptionist to provide essential administrative and reception support at a training centre based in Oxford. This role offers an opportunity to work in a dynamic environment and is...
-
Assistant Pathway Administrator/receptionist
4 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeReceptionist/administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management by ensuring a high standard of data quality and by making the best use of capacity and resources. An...
-
Administrative Assistant/ Receptionist
1 day ago
Oxford, United Kingdom Dovetail and Slate Ltd Full timeAdministrative Assistant / Receptionist - Full TimeSalary: Starting from £21,931Location: OxfordWe are currently recruiting for a full-time Administrative Assistant / Receptionist to provide essential administrative and reception support at a training centre based in Oxford. This role offers an opportunity to work in a dynamic environment and is ideal for...
-
Receptionist/administration Assistant
3 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeNuffield Orthopaedic Centre Physiotherapy Department Receptionist / Administration assistant Band 3 Hours of work part time 18.75 ( 0.5 WTE) An opportunity has arisen for Band 3 receptionist/administration assistants in the Physiotherapy department at the Nuffield Orthopaedic Centre. We are looking for enthusiastic people with excellent organisational...
-
Receptionist
4 months ago
Oxford, United Kingdom Office Angels Full timeAbout Our Client: Our client is a reputable and fast-growing company in need of a highly motivated and cheerful Receptionist to join their team. They are known for their commitment to excellence and provide a friendly and welcoming environment for both employees and clients. Job Title: Receptionist Salary: Competitive salary of up to £32,000pa Hours:...
-
Receptionist
3 weeks ago
Oxford, United Kingdom Office Angels Full timeAbout Our Client: Our client is a reputable and fast-growing company in need of a highly motivated and cheerful Receptionist to join their team. They are known for their commitment to excellence and provide a friendly and welcoming environment for both employees and clients. Job Title: Receptionist Salary: Competitive salary of up to £32,000pa Hours:...
-
Receptionist
3 weeks ago
Oxford, United Kingdom Office Angels Full timeAbout Our Client: Our client is a reputable and fast-growing company in need of a highly motivated and cheerful Receptionist to join their team. They are known for their commitment to excellence and provide a friendly and welcoming environment for both employees and clients. Job Title: Receptionist Salary: Competitive salary of up to £32,000pa Hours: Monday...
-
Receptionist/administration
3 months ago
Oxford, United Kingdom Oxford University NHS Foundation Trust Full timeTo provide cover and coordinate the day to day running of the Adult Outpatient and Pre-operative Assessment clinic receptions ensuring that all patients and staff are greeted in a friendly and professional manner and provided with a smooth and efficient service. 2. To have responsibility for ensuring the smooth flow of clinics by clear communication to the...
-
Receptionist
4 months ago
Oxford, United Kingdom The Recruitment Group Full timeWe are delighted to be assisting a well-established undergraduate college based in Oxford who are looking to recruit temporary Receptionist/Administrator. As Receptionist/Administrator, you will be working a 37.5 hour week, over Monday to Friday in a temporary holiday cover for 2 weeks. **Your roles and responsibilities include**: - Answering phones and...
-
Administrative Support Receptionist
1 month ago
Oxford, Oxfordshire, United Kingdom University of Oxford Full timePosition Overview We are looking to recruit a part-time receptionist for the Humanities Divisional Office. Your role will involve ensuring the efficient operation of the office, which includes collaborating with the Facilities Management Team to maintain the building's functionality. You will also be tasked with providing essential administrative...
-
Receptionist Coordinator
2 weeks ago
Oxford, Oxfordshire, United Kingdom Office Angels Full time{"h1": "Receptionist Job Description", "p": "At Office Angels, we are seeking a highly motivated and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for all visitors and callers, providing exceptional customer service and ensuring a smooth experience for everyone.Responsibilities:","ul": [{"li": "Greet...
-
Receptionist Coordinator
2 weeks ago
Oxford, Oxfordshire, United Kingdom Office Angels Full time{"h1": "Receptionist Job Description", "p": "At Office Angels, we are seeking a highly motivated and organized Receptionist to join our team. As a Receptionist, you will be the first point of contact for all visitors and callers, providing exceptional customer service and ensuring a smooth experience for everyone.Responsibilities:","ul": [{"li": "Greet...
-
Receptionist
4 months ago
Oxford, United Kingdom Nuffield Health Full timeHEAD OFFICE Receptionist Receptionist Nuffield Health Oxford, The Manor Hospital | Reception/Outpatients | Permanent | Full time Up to £21,762 37.5 hours per week As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to...
-
Receptionist and Administrative Assistant
4 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeOn our reception desk the post holder will provide a calm and efficient service for patients attending their appointments. They will be the first point of contact for patients both face to face and over the telephone. This post is shared with a part-time receptionist/administrative assistant who works 3 days a week (Wed-Fri). Administrative duties will...
-
Medical Receptionist
1 day ago
Oxford, United Kingdom CV-Library Full timeDo you have previous NHS Gp experience using Emis? We are working with a lovely Gp practice in the area of Oxford who require the support of a Medical Receptionist/ Administrator on a part time / Full time temporary basis. Our client requires someone who can hit the ground running with a good working knowledge of EMIS and previous experience working within...
-
Receptionist/administration Assistant
3 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are looking for an enthusiastic, hard-working Receptionist/Administrator to work within the existing Reception team who provide efficient and effective reception services in the Urology Outpatient Department at the Churchill Hospital. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care...