Administrator/receptionist

7 months ago


Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

Have you heard of us? We are the forensic service and we are an inpatient service for people with mental health illnesses.

Our multi-disciplinary team of doctors, nurses, occupational therapists, psychologists and support workers work together to help people return to health in a secure setting and we are looking for a motivated administrator/receptionist to join our front house team.

This administrator/receptionist role involves welcoming staff, visitors, patients and carers to the forensic service and ensuring security procedures are followed at reception. The administrator/receptionist will be required to answer phones, relay messages and update and maintain paper and electronic records.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

**Our values are**: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

**The Administrator/Receptionist role involves**:
- Providing a safe, polite and efficient reception service to visitors, patients and staff.
- Sharing responsibility for security at the airlock entrance and maintaining general unit security.
- Issuing keys to current staff, overseeing the key induction for new staff and maintaining key records.
- Answering the phones and transferring to the appropriate person, recording messages accurately, and responding to queries appropriately, following Trust procedures and protocols.
- Completing general administrative tasks such as taking appointments, making room bookings, sorting and distributing mail and copying and filing documents.



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