Helpdesk Contract Administrator
4 weeks ago
Job Title: Helpdesk Contract Administrator
Location: Oxford
Contract: Permanent
Salary: £25,000 per annum
Hours: Mon-Fri, 9.30am (Full-time) with a 1-hour (unpaid) break
The Helpdesk Contract Administrator will be accountable for all administrative activities for assigned clients, including ensuring Planned Preventative Maintenance (PPM) and Reactive works are completed, compliant, and invoiced within service level agreements (SLA). The role involves providing cover for Front of House at client sites as required for sickness and annual leave, with shifts between 0700 and 1900, Monday to Friday.
- Plan and allocate tasks to technical teams, contractors, directly employed engineers, and any other third parties as required.
- Monitor all active jobs, ensuring planning and escalations are in place, and the CAFM system is updated accordingly.
- Collate and prepare operational and performance data as required for client reports.
- Communicate with H&S, Compliance, and Property Managers to ensure all Risk Assessments (RAMs) and permits are in place as required.
- Raise ad-hoc purchase orders for parts/labour on behalf of engineers.
Requirements:
- Ability to prioritize work effectively to meet business requirements with demonstrable planning and organisational skills.
- Good knowledge of Microsoft Office.
About the Role:
This is an exciting opportunity to join Concept Technical as a Helpdesk Contract Administrator. If you are an organised, driven individual ready to take on a key role in supporting facility management operations, apply today.
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