Helpdesk Contract Administrator
4 weeks ago
Job Title: Helpdesk Contract Administrator
Location: Oxford
Contract: Permanent
Salary: £25,000 per annum
Hours: Mon – Fri, 9.30pm (Full-time) with a 1-hour (unpaid) break
Description
As a Helpdesk Contract Administrator, you will be responsible for ensuring all administrative activities for assigned clients are completed, compliant, and invoiced within service level agreements (SLA). This includes planning and allocating tasks to technical teams, contractors, and other third parties, as well as monitoring active jobs and updating the CAFM system accordingly.
You will also be required to collate and prepare operational and performance data for client reports, communicate with H&S, Compliance, and Property Managers to ensure all Risk Assessments (RAMs) and permits are in place, and raise ad-hoc purchase orders for parts/labour on behalf of engineers.
Key Responsibilities:
- Plan and allocate tasks to technical teams, contractors, and other third parties.
- Monitor all active jobs, ensuring planning and escalations are in place, and the CAFM system is updated accordingly.
- Collate and prepare operational and performance data for client reports.
- Communicate with H&S, Compliance, and Property Managers to ensure all Risk Assessments (RAMs) and permits are in place.
- Raise ad-hoc purchase orders for parts/labour on behalf of engineers.
Requirements:
- Ability to prioritize work effectively to meet business requirements with demonstrable planning and organisational skills.
- Good knowledge of Microsoft Office.
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