Complaints Officer
3 weeks ago
Fully Remote
- 3 Months Temporary
**About Our Client**:
My client is a large housing association looking for a temporary Complaints Officer to join their organisation for a minimum of 3 months.
Act as the first point of contact for formal complaints in the organisationEnsure that complaints are dealt with in line with the Ombudsman's requirements and business policy and procedureOversee the complaints database, ensuring that the necessary information is logged accurately and in a timely mannerIdentify lessons learnt through complaints and work with the Strategic Operations Manager to ensure that they are embedded in the company's servicesBuild effective working relationships with key internal and external stakeholders.Develop supporting materials and resources and provide training.To support the other Strategic Operations Officers with the delivery of training.Assist with any necessary feedback to individual colleagues, managers, or teams.To handle and respond to Ombudsman requests for information (enquires and investigation packs)Work with the team to ensure that all information is collated and prepared to a good quality and provided to the Ombudsman within the required time frame.
**The Successful Applicant**:
Experience dealing with complaints in a regulated industry.Knowledge and understanding of software and data packages including advanced Excel.Experience of analysing complex data and identifying key trends and issues and making recommendations for improvements.Experience and knowledge of housing and tenancy management law and practices.Keen attention to detailExperience of providing excellent customer service.Strong organisational skills
**What's on Offer**:
- Fully remote
- Competitive salary
- Monday to Friday with 1 additional weekday off per fortnight
- Complaints Officer
- Their office is in Birmingham but the role is fully remote
Contact
- Isabella Petrucciano
- Quote job ref
- JN-062023-6096585
- Phone number
- +44 121 230 9359
-
Pals/complaints Officer
4 weeks ago
Birmingham, United Kingdom Bridge of Hope Full timeAn exciting and challenging opportunity has arisen for a PALS/Complaints Officer to assist a reputable public sector organisation in based in Birmingham. This role is to facilitate the processing of complaints received. - Coordinating complaints investigations and responses in line with the Patient Relations Policy and Procedures, underpinned by national...
-
Senior Complaints Officer
1 week ago
Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full timeThe Senior Complaints officer is a key part of the West Midlands Primary Care Complaints Team, and sits within the Office of the West Midlands and will have responsibility for supporting the Complaints manager to ensure effective operational delivery of the Complaints Service and supporting the ICBs proactive approach to listening and responding to patient...
-
Complaints Resolution Officer
4 weeks ago
Birmingham, United Kingdom HealthHarmonie Full time**Complaint Resolution Officer **Role & Responsibilities Provide high-quality administration and support to the Head of Quality and team by completing the roles and responsibilities detailed below. **Complaint Management - The ability to review, investigate and respond to complaints raised, internally and externally using complaint management methodologies...
-
Complaint Handler
4 weeks ago
Birmingham, United Kingdom Euro Parking Services Limited Full time**About Us** Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year. As a **Complaint Handler** your responsibilities will include: - Coordinate office activities and...
-
Utilities Complaint Handler
4 weeks ago
Birmingham, United Kingdom Huntswood Full timeHuntswood has a great opportunity for experienced complaint handlers, with utilities experience, to start a new role in the new year. Starting in January this role is to take inbound telephony customer complaints, which has been escalated from the main contact centre. Your role will be to use your experience and knowledge of the utilities industry to make...
-
Complaints and Customer Experience Lead
3 weeks ago
Birmingham, United Kingdom Unity Trust Bank Full timeJob Description We are looking for a Complaints and Customer Experience Lead to join our team! About Unity Trust Bank plc Unity is a specialist business bank with a difference. Unity supports SMEs and organisations that share its values in wanting to contribute to positive economic, social and environmental change. We operate throughout the UK, with...
-
Complaints Handler
4 weeks ago
Birmingham, United Kingdom Interaction Recruitment Full timeAre you looking to continue your career in Customer Service and help provide excellent service to a wide range of customers? Interaction Recruitment are excited to be partnering with an amazing client in Birmingham, who are looking for Complaint Handlers to join their ever-growing team. **!! OPPORTUNITY FOR HYRBRID WORKING AFTER 6 MONTHS OF WORKING !!** -...
-
Complaints Manager
1 day ago
Birmingham, United Kingdom Joshua Robert Recruitment Full timeCorporate Assurance Manager - Reputable Charity - Training & Progression - Flexible Working Hours - Competitive Pay Rate - Hybrid Working Are you passionate about housing? Do you care about supporting vulnerable young people? Do you have previous management experience? victims of domestic violence, ex-offenders, young people, people with mental health...
-
Revenues Recovery Officer
1 month ago
Birmingham, United Kingdom G2 recruitment Full time**Location**: - Region: Birmingham- Country: United Kingdom**Role**: **Salary**: - Salary: Negotiable**Application Details**: - Date Posted: 30/10/2023 - Expiry Date: 06/11/2023- Job Reference: g28585_1698663231**Revenues Recovery Officer**: I am working with a client based in the West Midlands seeking a Revenues Recovery Officer to join their team. The...
-
Rlo Residential Liason Officer
4 weeks ago
Birmingham, United Kingdom Options Resourcing Ltd Full timeWe are currently hiring for a RLO (residential Liaison Officer) to start as soon as possible in central Birmingham. The successful Resident Liaison Officer will be responsible for liaising with residents, ensuring that they are aware of the works ongoing, and that they are kept informed of future works. Key Tasks / Activities / Responsibilities Customer Care...
-
Housing Officer
4 weeks ago
Birmingham, United Kingdom Nexus Housing Ltd Full time**About us** Nexus Housing Ltd is a small business in Birmingham, B21 8PD. We are professional and agile. Our work environment includes: - Training provided - Modern office setting - Friendly atmosphere As a Housing Officer at Nexus Housing Ltd, you will be expected to supervise the day-to-day management of supported accommodation properties. In this...
-
Estates Officer
5 days ago
Birmingham, United Kingdom Venn Group Full time**Estates Officer Required, Birmingham Based, 3 month Contract initially Temp with the opportunity to go Perm - £25 per hour** The Job responsibilities will be to: - Manage the BMS system on behalf of the organisation - Organise PPM schedules and allocated reactive work - Assist with the training and management - Organise Health and Safety documents on...
-
Band 5 Patient Relations Officer
1 month ago
Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeWe are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham. We are looking for someone who is friendly, pays great attention to detail, has an excellent telephone manner and has previous experience of working in an office...
-
Student Support Officer
4 weeks ago
Birmingham, United Kingdom London School of Science and Technology (LSST) Full timeThe London School of Science & Technology is the UK's largest and fastest growing independent higher education provider. Partnering with leading UK universities, LSST is home to over 7000 students and 6 campuses. The team behind LSST is passionately committed to transforming lives by providing excellent education. We believe no matter what your background,...
-
Customer Liaison Officer
4 weeks ago
Birmingham, United Kingdom Fortem Solutions Ltd Full time**The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...
-
Public Accountability Officer
4 weeks ago
Birmingham, United Kingdom UK Health Security Agency Full time**Details**: **Reference number**: - 347005**Salary**: - £30,473 - £41,478**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Type of role**: - Strategy**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...
-
Customer Liaison Officer
4 weeks ago
Birmingham, United Kingdom Fortem Cares Full timeThe Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery...
-
Customer Liaison Officer
4 weeks ago
Birmingham, United Kingdom Fortem Solutions Ltd Full time**The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...
-
Office Admin and Data Entry Clerk
4 weeks ago
Birmingham, United Kingdom MVD Recruiters Full time**Duties and Responsibilities**: - Validate accurately all the data & information into our system database - Research and obtain further information’s for incomplete document - Assisting in resolving customer inquiries and complaints - Maintain and update client records in our database - Scan documents and print files, when needed - Provide excellent...
-
Band 5 Patient Relations Officer
1 month ago
Birmingham, United Kingdom University Hospitals Birmingham Full time**Job summary**: We are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham. We are looking for someone who is friendly, pays great attention to detail, has an excellent telephone manner and has previous experience of working in an...