Complaints Handler

1 month ago


Birmingham, United Kingdom Interaction Recruitment Full time

Are you looking to continue your career in Customer Service and help provide excellent service to a wide range of customers?

Interaction Recruitment are excited to be partnering with an amazing client in Birmingham, who are looking for Complaint Handlers to join their ever-growing team.

** OPPORTUNITY FOR HYRBRID WORKING AFTER 6 MONTHS OF WORKING **
- **TRAINING PROVIDED WHEN STARTING - 0900AM-1730PM**
- **SHIFT PATTERN AFTER TRAINING BETWEEN THE HOURS OF 0700AM-2000PM**
- **COMPETITIVE SALARY - £10.90 ph (£22,105.00)**
- **BIRMINGHAM LOCATION**

**The role**:

- Working with Microsoft Office 365 and CRM systems
- Handling outbound calls to customers and kitchen installation partners to provide customers with a high level of service during their installation journey
- Administrative duties
- Meeting client standards
- Ensuring targets are met whilst working within a team

**The person**:

- Previous experience in Customer Service
- Computer literate
- Positive ‘can do’ attitude
- Able to work shift patterns after training completed
- Ability to build report with customers


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