Complaint Handler

4 weeks ago


Birmingham, United Kingdom Euro Parking Services Limited Full time

**About Us**

Euro Parking Services is an established Car Parking Management Company, with extensive and comprehensive experience in the UK parking control industry. We manage and operate in over 500 car parks across the UK, 24 hours a day and 365 days a year.

As a **Complaint Handler** your responsibilities will include:

- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Post, scanning, and upload appeals.
- Responding to appeals, complaints, and IAS appeals.
- Processing of transfer of liability.
- Data inputting and processing ANPR & MNPR.
- Processing cheque payments and chargebacks.
- Track stocks of office supplies and place orders when necessary.
- Answering phone calls made to the company and directing this accordingly
- Monitoring the company’s mailbox.
- Running daily DVLA checks.
- Any other admin duties required.
- Good knowledge of GDPR Processes.
- Excellent telephone manner
- Good both in written and verbal communication
- Excellent Microsoft office skills particularly excel.
- Work both within a team and independently
- Ability to prioritise workloads
- 2 - 3 years of experience working in admin department.
- Training will be provided to enable you to quickly and efficiently complete daily responsibilities, whilst maintaining a very high standard of professionalism at all times.

Benefits of working with Euro Parking Services Limited as a **Complaint Handler**
- The employee of the month
- Rewards based on team performance
- Casual Fridays
- Regular performance review to encourage internal growth

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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