Supervisor - Vehicle Hire & Damage - Birmingham

2 months ago

Birmingham, United Kingdom DAC Beachcroft Full time

Job Introduction
DAC Beachcroft is looking to appoint a Supervisor to join our Vehicle Hire Team in Birmingham. Our vehicle hire team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies.

The team deals with vehicle hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.

The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.

**Why join our vehicle hire team?**

Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role.

We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor.

Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments.

Main Responsibilities
Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases.

Through effective supervision and support of fee earners, to be accountable & responsible for the following:

- Technical supervision of claims
- All interim and performance reviews, including probation reviews
- Absence management
- Cascading and communicating information
- Motivating and engaging the team, as well as overseeing their well-being
- Ensuring files are run pro-actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met
- Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
- Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance
- Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
- Raising and dealing with any complaint or any escalated risk or compliance issues appropriately
- Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
- Handle a small caseload of complex or higher value pre-litigated & litigated credit hire claims.
- Maintain an awareness of the firm's strategies and plans.
- Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.

You will be required to handle confidential information in line with the firm's data security protocols.
- Previous supervision experience, ideally in a Vehicle Hire motor environment however other supervision experience will be considered.
- Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types.
- A high level of personal compliance with client SLAs, protocols and KPIs
- Good people management skills including the ability to motivate, coach and mentor team members at all levels
- IT skills - Be IT literate with a good working knowledge of Excel and Word.
- Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help.
- Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
- Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it.
- Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client.
- Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback.
- Aptitude to learn - The ability to retain knowledge and put into play new skills.
- Good oral and written communication skills.

About The Company
We are a leading international legal business with over 2,500 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Singapore, Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Argentina, Central

  • Vehicle Damage Assessor – Birmingham

    5 days ago

    Birmingham, United Kingdom Direct Line Group Full time

    Vehicle Damage Assessor – BirminghamAbout usHere at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers.We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered, it's all...

  • Vehicle Damage Assessor

    1 day ago

    Birmingham, United Kingdom Pybus Recruitment Full time

    **Job Title: Vehicle Damage Assessor-Estimator** **Location: Birmingham** **Salary: Up to £40,000 (dependent on experience) + bonus + additional excellent benefits (listed below)** **Employment Type: Full-time, Permanen**t Our client, an award-winning company with over 30 years of expertise in the vehicle body repair sector, is seeking a skilled...

  • Vehicle Damage Assessor Afternoons

    4 weeks ago

    Birmingham, United Kingdom CLEAR AUTOMOTIVE RECRUITMENT SOLUTIONS LIMITED Full time

    **Vehicle Damage Assessor - PM Shift / 4 days** **Birmingham** **£48,000 OTE £60,000** **Permanent** - _Permanent position, 40 hours a week, 4 afternoons 2.30pm - 1.30am Mon - Thursday_ - _Overtime paid at time a half_ - _Monthly bonus around £300_ - _Industry leading benefits package, Electric car scheme, enhanced benefits_ - _33 days annual leave...

  • Vehicle Damage Assessor

    1 day ago

    Birmingham, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Vehicle Damager Assessor **Job Type**:40 hours **Location**:Birmingham **Hours**:7-4 and 8-5, Monday to Friday, odd Saturday morning 8-12 on a rota paid as overtime x1 ½ **Salary**:£36,000 basic + bonus OTE £45,000 - £60,000 **The Role**: - You will work within site guidelines to ensure the workflow of job cards to meet the volume...

  • Vehicle Damage Assessor

    2 weeks ago

    Birmingham, United Kingdom Avant Consult Ltd Full time

    Vehicle Damage Assessor Avant Recruit are proud to be partnering with our client, a market leader within Accident Repair industry. We are currently searching for a Vehicle Damage Assessor. This role is offered on a permanent basis with excellent benefits and competitive salary. The main responsibilities for the Vehicle Damage Assessor are as follows: -...

  • Compliance & Workshop Controller

    4 weeks ago

    Birmingham, United Kingdom Eurohire Vehicle Rentals Ltd Full time

    **Role Specification** **Role Title** Compliance & Workshop Controller **Reporting to** Depot Manager / Fleet Supervisor **IN-Direct Reports** Workshop **Role Overview** Manage the day-to-day administration for both the workshop and fleet compliance. Ensuring all fleet maintenance is progressed and recorded, with a commitment to customer service and...

  • Supervisor - Vehicle Hire Fraud

    1 month ago

    Birmingham, United Kingdom DAC Beachcroft Full time

    Job Introduction DAC Beachcroft Claims Ltd is looking to appoint a Supervisor to join our Vehicle Hire Fraud team. This team works with over 40 insurance companies and self-insured corporates. The Vehicle Hire Fraud team is a specialised market leading team. The team deals with vehicle hire fraud claims of all types (including some overseas claims) and on...

  • Vehicle Rental Administrator/coordinator

    1 day ago

    Birmingham, United Kingdom Specialist Vehicle Rental Full time

    Specialist Vehicle Rental are nationwide suppliers in the relief and long term hires of adapted, wheelchair accessible and dual control vehicles and now expanding into the electric vehicle sector. We are looking for an enthusiastic person to join our team in a fast paced environment. Previous experience within a similar role of vehicle administrator/hire...

  • Legal Assistant

    4 weeks ago

    Birmingham, United Kingdom Chadwick Nott Full time

    We are currently working with a highly reputable law firm located in the West Midlands region. They are recruiting for a Motor Damage Legal Assistant to join their firm in Birmingham. This is a full-time position role that can done remotely with occasional attendance at an office required. Some duties include: - Delivering a customer-focused,...

  • Supervisor - Birmingham

    1 week ago

    Birmingham, United Kingdom Howells Solutions Limited Full time

    Repairs Supervisor South Birmingham Temp to perm £23.00 per hour + Van and fuel card Repairs & Maintenance We are representing a leading Housing Association in the South Birmingham area who are looking for a Supervisor to join their team covering all repairs in the South of Birmingham area . They are looking for an experienced Repairs Supervisor to...

  • Supervisor - Birmingham

    1 week ago

    Birmingham, United Kingdom Howells Solutions Limited Full time

    Repairs SupervisorSouth BirminghamTemp to perm £23.00 per hour + Van and fuel cardRepairs & MaintenanceWe are representing a leading Housing Association in the South Birmingham area who are looking for a Supervisor to join their team covering all repairs in the South of Birmingham area .They are looking for an experienced Repairs Supervisor to manage a team...

  • Supervisor - Birmingham

    1 month ago

    Birmingham, United Kingdom Howells Solutions Limited Full time

    Repairs Supervisor South Birmingham Temp to perm £23.00 per hour + Van and fuel card Repairs & Maintenance We are representing a leading Housing Association in the South Birmingham area who are looking for a Supervisor to join their team covering all repairs in the South of Birmingham area . They are looking for an experienced Repairs Supervisor to...

  • Vehicle Parts Assistant Apprenticeship

    3 days ago

    Birmingham, United Kingdom Direct Line Group Full time

    **Vehicle Parts Assistant Apprenticeship** **Birmingham** **Starting Salary - £17,000** **Let’s make the most of your talent** An apprenticeship with DLG will help you grow your career whilst working towards a qualification at the same time! The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping...

  • Vehicle Repair Apprenticeship

    4 weeks ago

    Birmingham, United Kingdom Direct Line Group Full time

    **Vehicle Repair Apprenticeship** **Birmingham** **Starting Salary - £15,000-£18,137** **Let’s make the most of your talent** An apprenticeship with DLG will help you grow your career whilst working towards a qualification at the same time! The future is exciting as the technologies used in Body Shops are evolving every day, which is really helping...

  • Site Supervisor

    4 weeks ago

    Birmingham, United Kingdom Labour-Hire Solutions Limited Full time

    Labour Hire Solutions are looking for a Site Supervisor to begin work for an fast growing design and fit out, specialist business. This job is for an established independent company predominantly specialising in two key sectors Commercial Offices and Leisure and they have a wealth of experience in both. **Job Overview - **Responsible for coordinating...

  • Driver 3.5t

    1 day ago

    Birmingham, United Kingdom City Hire Full time

    **BIRMINGHAM B7 5NQ** **We are recruiting for 3.5tonne Driver in our West Midlands Depot.** **Come and join the City Hire family today! Immediate position available.** We practice our values and culture every day. We believe in an environment for employees to succeed and grow. We are rewriting the tool hire industry rules, which defines us as being...

  • Cleaning Supervisor

    3 days ago

    Birmingham, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Job title**: Night Cleaning Supervisor **Location**:Birmingham Must have minimum 1 year Supervisory experience **Salary**: £14.5 per hour **Shift**: 7pm-3am 37.5 hours per week 5 days out of 7 including weekends (Days to be confirmed upon interview) ***A fantastic opportunity has arisen within Bidvest Noonan for a Cleaning...

  • Cover Supervisor

    1 month ago

    Birmingham, United Kingdom Reed Full time

    **Cover Supervisor - Birmingham** **START DATE: AS SOON AS POSSIBLE** **LOCATION: Birmingham** **DAYS AND TIMES: MON - FRI - 08:30-15:30** **LENGTH OF CONTRACT: UNTIL END OF ACADEMIC YEAR.** **REED Education is currently working alongside a Secondary School based in Birmingham that is looking for a Cover Supervisor to join with them as soon as possible....

  • Vehicle Damage Assessor

    5 days ago

    Birmingham, United Kingdom Direct Line Group Full time

    About us Here at Direct Line Group Auto Services, we genuinely care about what we do and aim to provide a phenomenal level of service for our customers. We know that our customer's vehicles make getting from A to B that much easier, whether it's to do the weekly shop, the school run or to get things delivered, it's all important. What you'll be doing ...

  • Site Supervisor

    4 weeks ago

    Birmingham, United Kingdom Labour-Hire Solutions Limited Full time

    **About the Job** Labour Hire Solutions are looking for a Site Supervisor to begin work for an fast growing design and fit out, specialist business. This job is for an established independent company predominantly specialising in two key sectors Commercial Offices and Leisure and they have a wealth of experience in both. **Job Overview - **Responsible for...