Motor Claims Handling Supervisor

2 weeks ago


Birmingham, United Kingdom DAC Beachcroft Full time

Job Introduction Our CIR Retail & Consumer teams are a lawyer led claims handling service working with a range of corporate and insurer clients. Our specialism is working with in the retail and consumer sector; handling claims arising from the operation of motor fleets as well as the casualty claims arising from retail operations. We are proud to act for household names and to work with major UK retailers. We are a team of over 60 working across two locations in Newport, South Wales and Leeds. We are committed to delivering a high quality claims handling service to our clients. We value team work, professionalism, and integrity.

We are looking to recruit to a full-time Supervisor into our Retail & Consumer Team in Newport on a permanent basis.
- Ensuring files are run pro-actively and effectively to conclusion by the relevant handler, with appropriate deadlines met.
- Ensuring that handlers work effectively to meet the needs of the clients and the commercial requirements of the firm, driving high performance and addressing any performance concerns or conduct issues
- Ensuring any client complaint, emerging risk or compliance issues within a case are identified, addressed and escalated to the Team Manager within required timescales, as well as ensuring that relevant learning points are highlighted and actioned
- Direct line management for a team of claims handlers, including responsibility for;
- Performance review discussions,
- Absence management, including conducting return to work interviews
- Cascading and communicating information
- Induction of new starters
- Motivating and engaging claims handlers, as well as overseeing their personal well-being in the workplace
- Identifying and recognising positive performance and behaviours
- Escalating successes, concerns or issues to the Team Manager in a timely manner
- Managing performance concerns for individual handlers within their sub-team,
- Responsible for the induction of new joiners and ongoing technical development of handlers, including supporting the Claims Solutions Group Academy
- Championing CSG strategic and innovation initiatives within the team, such as customer care and KYOTO

**Who you are**
Previous supervision and / or team management experience is advantageous
- Sufficient technical ability to supervise the allocated sub-team
- A high level of personal compliance with DAC Beachcroft Group protocols and procedures
- A high level of personal compliance with client SLAs, protocols and KPIs
- Evidence of successful achievement of own objectives
- Evidence of commercial acumen
- Evidence of effective people management skills including the ability to motivate, coach and mentor team members at all levels
- Organised and able to handle multiple demands and deadlines simultaneously
- Able to communicate confidently orally and in writing at all levels
- Must have previous experience and knowledge of handling motor cases, experience of dealing with personal injury (OIC and MOJ Portals) as well as credit hire cases.
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive).

**About DAC Beachcroft**

**What you need to know about applying


  • Motor Claims Handler

    Found in: beBee S GB - 2 days ago


    Birmingham, United Kingdom PIB Insurance Brokers Careers Full time

    Join our dynamic and collaborative Claims team as a Motor Claims Handler! The Role We are on the lookout for skilled and seasoned experts to join our fast-paced Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlement You will put the customer at the heart of everything you do,...

  • Motor Claims Handler

    Found in: beBee jobs GB - 20 hours ago


    Birmingham, Birmingham, United Kingdom PIB Insurance Brokers Careers Full time

    Join our dynamic and collaborative Claims team as a Motor Claims HandlerThe RoleWe are on the lookout for skilled and seasoned experts to join our fast-paced Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlementYou will put the customer at the heart of everything you do, utilising...


  • Birmingham, United Kingdom 1010 Solutions Full time

    **Salary - **£24,000 (depending on experience) + Commission **Hours - **Monday - Friday 9am-6pm Full-time, Permanent, 40 hours P/W **Holidays - **28 days including Bank Holidays **Location - **Office based (Birmingham) We are a complete non fault accident management company who specialise in clients who have been involved in a non-fault accident. We...


  • Birmingham, United Kingdom amber accident claims ltd Full time

    hard working individual needed to work in a busy office. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Salary**: From £19,000.00 per year **Salary**: From £19,000.00 per year **Benefits**: - On-site parking Schedule: - 8 hour shift Supplemental pay types: - Bonus scheme **Experience**: - Claims Processing: 1 year...


  • Birmingham, United Kingdom amber accident claims ltd Full time

    hard working individual needed to work in a busy office. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Salary**: From £19,500.00 per year **Salary**: From £19,500.00 per year **Benefits**: - On-site parking Schedule: - 8 hour shift Supplemental pay types: - Bonus scheme **Experience**: - Claims Processing: 1 year...

  • Litigation Assistant, Motor

    Found in: Talent UK C2 - 1 week ago


    Birmingham, United Kingdom Kennedys Full time

    Kennedys is looking to grow further their motor team. We are recruiting fee earners to handle recoveries and defendant matters in the Small Claims, Fast Track, OIC and MOJ arenas. This is an exciting opportunity to work on a high quality caseload with a variety of clients. Team Kennedys' Liability team handle pre and post litigation work including...


  • Birmingham, United Kingdom Exchange Street Claims & Financial Services Full time

    Our client is seeking to recruit a Disease Claims specialist to handle a portfolio of industrial disease claims. This will typically entail liaising with solicitors, medical experts and other parties in order to determine the extent of liability, if any,and to negotiate an equitable settlement. The successful candidate will ideally have previous experience...

  • Legal Assistant

    12 hours ago


    Birmingham, United Kingdom Chadwick Nott Full time

    We are currently working with a highly reputable law firm located in the West Midlands region. They are recruiting for a Motor Damage Legal Assistant to join their firm in Birmingham. This is a full-time position role that can done remotely with occasional attendance at an office required. Some duties include: - Delivering a customer-focused,...


  • Birmingham, United Kingdom IPS Group Full time

    **Salary**: £30000 - £35000 per annum + Benefits**Location**: Birmingham, West Midlands**Job reference**: 149513_1668524669 A well known Utilities provider with a presence across the UK has a new opportunity to join their growing “In house” insurance team in this newly created Senior Claims Handler position. The role has been created to proactively...

  • Motor Claims Handler

    13 hours ago


    Birmingham, United Kingdom amber accident claims ltd Full time

    hard working individual needed to work in a busy office. **Job Types**: Full-time, Permanent **Job Types**: Full-time, Permanent **Salary**: From £19,500.00 per year Pay: From £19,500.00 per year **Benefits**: - On-site parking Schedule: - 8 hour shift Supplemental pay types: - Bonus scheme Work Location: In person


  • Birmingham, United Kingdom Exchange Street Claims & Financial Services Full time

    Our Client, a progressive and expanding Loss Adjusting company is seeking a remote / home based Recoveries Claims Handler. The successful candidate will be responsible for handling their own portfolio of property recovery claims from intimation throughto settlement. You will be responsible for negotiating a speedy and equitable settlement. It is essential...


  • Birmingham, United Kingdom Exchange Street Claims ltd Full time

    Handle construction, plant and engineering claims? Or a property adjuster with some CAR experience who wants to develop? Then why not work for a company where you are treated like an adult, given space to handle your caseload and be well rewarded for it? In an ideal world, you’ll have proven, positive reputation in the Broker and Insurer market and...


  • Birmingham, United Kingdom DAC Beachcroft Full time

    Job Introduction DAC Beachcroft Claims Ltd is looking to appoint a Supervisor to join our Vehicle Hire Fraud team. This team works with over 40 insurance companies and self-insured corporates. The Vehicle Hire Fraud team is a specialised market leading team. The team deals with vehicle hire fraud claims of all types (including some overseas claims) and on...

  • Claims Executive

    Found in: Talent UK C2 - 1 week ago


    Birmingham, United Kingdom Ardonagh Advisory Full time

    Claims Executive - Birmingham - ARD987097 Working as a Claims Executive you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times. Objectives and Responsibilities ...

  • Claims Handler

    6 days ago


    Birmingham, United Kingdom Johnson Fleming Full time

    We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to provide administration of clients claims. This will include...

  • Motor Trade Underwriter

    Found in: Talent UK C2 - 1 week ago


    Birmingham, United Kingdom Arch Capital Group Full time

    With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Role Summary and Purpose To achieve income and...

  • Claims Handler

    1 day ago


    Birmingham, United Kingdom National Highways Full time

    **Your new role** Are you someone who is inquisitive and excels when investigating cases? Looking for a role where you can use your organisation and communication skills? Then National Highways have the role for you! We’re looking for a Claims Handler to join our Claims Team in Birmingham, managing a portfolio of cases; working with a range of...

  • Paralegal - Motor Injury - Birmingham

    Found in: beBee S GB - 1 week ago


    Birmingham, United Kingdom DAC Beachcroft LLP Careers Full time

    Job Introduction Due to the national success of the team we are looking to recruit to a number of positions within our motor injury team (insurance). At DAC Beachcroft our international and UK teams of lawyers and advisors work with clients across a range of industry sectors and are market-leaders in the insurance, health and real estate industries. Our...


  • Birmingham, United Kingdom Floss Agency Full time

    **Job Category**: - Financial, Legal & HR**Job Title**: - Senior Customer Claims Specialist**Job Reference**: - MH**Job Location**: - Birmingham (Hybrid)**Job Salary**: - £27,000 - £35,000 + £1,500 Bonus**Job Type**: - Permanent**Job Title - Senior Customer Claims Specialist** **Location - Birmingham - Hybrid/Office** **Salary - £27,000 -...


  • Birmingham, United Kingdom Sedgwick Resource Solutions Full time

    **Title**:Property Claims Handler **Location**: Remote **Salary**: Competitive dependent on experience **Term**: Full Time, Permanent **About the company** Sedgwick Resource Solutions are recruiting a property claims technician to work on one of our major client accounts. The account that you will start on is one of the UK's leading independent...