Rlo Residential Liason Officer

2 months ago


Birmingham, United Kingdom Options Resourcing Ltd Full time

We are currently hiring for a RLO (residential Liaison Officer) to start as soon as possible in central Birmingham.
The successful Resident Liaison Officer will be responsible for liaising with residents, ensuring that they are aware of the works ongoing, and that they are kept informed of future works.
Key Tasks / Activities / Responsibilities
Customer Care and Dis-satisfaction response
- Proactively respond to expressions of dis
- satisfaction at the initial stage, preventing escalation
wherever possible.
- Investigate, register all complaints and report in accordance with company and client
procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved
efficiently and within target and advising residents and clients of their outcomes
- Maintain the Company's complaint log and use the information to report on trends including
the lessons learnt and how to improve our service
- Visit and meet residents in their homes, when required or requested, dealing with their needs
and queries ensuring they are kept informed at all times
- Make appointments for further works, if required, and ensure these are carried out and
completed to the resident's satisfaction
- Arrange compensation or goodwill gestures if required, all to be agreed and approved by the
Customer Service Manager / Divisional Manager
- Respond to expressions of dis-satisfaction received from residents
If your interested or want to know more info please phone and ask for James.



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