Senior Resident Liaison Officer

3 weeks ago

Birmingham, United Kingdom Wates Full time

**A fantastic opportunity presents itself for a Senior Resident Liaison Officer **to join Wates with our Wates Living Space planned maintenance team in Birmingham. This role will oversee a small team of RLOs.

Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year.

**Key Accountabilities will include**:

- Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across multiple sites in the London and surrounding areas
- Attend regular client representative and tenant meetings to ensure highest level of customer service is provided at all times.
- Ensure a consistent approach to customer care is adopted by all RLOs across the contract.
- Monitor and identify the recruitment, training and development of RLOs.
- Manage the Tenant’s Complaints procedures as a point of escalation.
- Maintain and update the on-site Database to reflect on-going works.

**You will be** an experienced Senior RLO with proven track record of successfully managing teams across wide spread planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and IT skills.

**In return, you will receive** a competitive remuneration package, highly motivated and experienced project team, and potential permanent role at the end of the contracted period.

Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.

As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.

The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.

PLACEHOLDER

  • Resident Liaison Officer

    2 days ago

    Birmingham, United Kingdom Eden Brown Full time

    We are seeking for a resident liaison officer to join our team. Here are the details of the position: Job title: Resident liaison officer Location: Birmingham, B11 Start Date: ASAP Payrate: £14.87ph + holiday pay of £1.79ph Working Arrangement: Mon-Fri Temp to perm £29,000 Role: Will be responsible for booking and attending Kitchen and Bathroom...

  • Resident Liaison Officer

    2 days ago

    Birmingham, United Kingdom Eden Brown Full time

    We are seeking for a resident liaison officer to join our team.Here are the details of the position:Job title: Resident liaison officerLocation: Birmingham, B11Start Date: ASAPPayrate: £14.87ph + holiday pay of £1.79phWorking Arrangement: Mon-FriTemp to perm £29,000 Role: Will be responsible for booking and attending Kitchen and Bathroom survey and design...

  • Resident Liaison Officer

    1 day ago

    Birmingham, United Kingdom Eden Brown Full time €15

    We are seeking for a resident liaison officer to join our team. Here are the details of the position: Job title: Resident liaison officer Location: Birmingham, B11 Start Date: ASAP Payrate: £14.87ph + holiday pay of £1.79ph Working Arrangement: Mon-Fri Temp to perm £29,000 Role: Will be responsible for booking and attending Kitchen and Bathroom...

  • Resident Liaison Officer

    2 hours ago

    Birmingham, United Kingdom Eden Brown Full time €15

    We are seeking for a resident liaison officer to join our team. Here are the details of the position: Job title: Resident liaison officer Location: Birmingham, B11 Start Date: ASAP Payrate: £14.87ph + holiday pay of £1.79ph Working Arrangement: Mon-Fri Temp to perm £29,000 Role: Will be responsible for booking and attending Kitchen and Bathroom...

  • Senior Customer Liaison Officer

    2 days ago

    Birmingham, United Kingdom Niyaa People Full time

    We are currently looking for a Senior Customer Liaison Officer to join a team of well-established property experts, renowned for providing excellent customer service to the communities. This role will be based across the Birmingham area, offering a competitive salary and car allowance! - **Permanent**: - **£35-38k + 3k car allowance**: - **Office and site...

  • Customer Liaison Officer

    1 month ago

    Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...

  • Customer Liaison Officer

    4 weeks ago

    Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...

  • Customer Liaison Officer

    1 month ago

    Birmingham, United Kingdom Fortem Cares Full time

    The Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery...

  • Customer Liaison Officer

    1 month ago

    Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...

  • Customer Liaison Officer

    7 days ago

    Birmingham, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced and confident experienced and dynamic Customer Liaison Officer to join Fortem, based in Birmingham with travel across the south of the city. The Customer Liaison Officer will work on a full-time basis and will be accountable for the delivery and...

  • Housing Management

    4 weeks ago

    Birmingham, United Kingdom HancoxRead Recruitment Full time

    Job Description: Housing Management - Tenant Participation Office Location: Birmingham (Woodcock Street) Pay Rate: £14.73 per hour Contract Length: Rolling Contract - To assist the District Housing Managers and Local Housing Managers in the formation and development of all tenant involvement initiatives, with special emphasis upon the establishment and...

  • Mental Health Liaison Officer

    1 month ago

    Birmingham, United Kingdom R&R Property Services Limited Full time

    Role Responsibilities - You will be required to meet with each resident on a weekly basis and carry out a 1hour support session, based around a support plan which is conducted on the initial meeting with the resident. - Residents will have different needs such as learning difficulties, mental health, you must have experience of working with such needs. - You...

  • Public Liaison Officer

    3 weeks ago

    Birmingham, United Kingdom West Midlands Combined Authority (WMCA) Full time

    Our Communications and Engagement team have a brand-new role for an enthusiastic Public Liaison Officer to be a consistent front-line presence, working closely with the community on a variety of construction projects including Sprint, Dudley interchange and cross city. In this role, whether you are responding to the concerns of residents, sending out...

  • Community Liaison Officer

    1 month ago

    Birmingham, United Kingdom Brsk Full time

    Want to work for the next major start-up in telecoms? Would you like to help people fight the cost of living increases and make an impact in your local community? Full andPart time roles available Full training, development & ongoing support is provided ~£21k - £25k FTEper annum salary plus a 2ktravel allowance ~ Represent a brand that makes an...

  • Public Liaison Officer

    2 weeks ago

    Birmingham, United Kingdom We Manage Jobs(WMJobs) Full time

    Our Communications and Engagement team have a brand-new role for an enthusiastic Public Liaison Officer to be a consistent front-line presence, working closely with the community on a variety of construction projects including Sprint, Dudley interchange and cross city. In this role, whether you are responding to the concerns of residents, sending out...

  • Mcdonalds Liaison Officer

    2 days ago

    Birmingham, United Kingdom SNSG LTD Full time

    **McDonalds Liaison Officer** **Position**: McDonalds Liaisons Officer **Hourly Rate**:£10.71 p/h **Hours available**:Full time. **SNSG is recruiting for a McDonalds Liaisons Officer in Birmingham.** - The McDonalds Liaison officer will be responsible for upholding the integrity and brand of McDonalds as well as SNSG. Officers will be a welcoming face...

  • Community Liaison Officers

    5 days ago

    Birmingham, United Kingdom Brsk Full time

    Want to work for the next major start-up in telecoms? Do you already have face-to-face experience in sales, lead generation, customer service or similar but want to take it further with a company that is growing at speed? Would you like to help people fight the cost of living increases and make an impact in your local community? Then brsk is your answer. ...

  • Resident Services Assistant

    4 weeks ago

    Birmingham, United Kingdom urbanbubble Full time

    We’re searching for an incredible **Resident Services Assistant!** The Resident Services Assistant in our luxury apartment complex in Birmingham plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to...

  • Senior Block Manager

    5 days ago

    Birmingham, United Kingdom BBL Property Recruitment Full time

    Senior Property Manager – Midlands/Hybrid - £44k + BenefitsWe’re working with an independent, national property services group who manage in excess of 20,000 units UK wide.With a traditional, customer service approach deployed through its team of over 200 staff across specialist, structured divisions, they now seek an additional senior property manager...

  • Senior Block Manager

    5 days ago

    Birmingham, United Kingdom BBL Property Recruitment Full time

    Senior Property Manager – Midlands/Hybrid - £44k + BenefitsWe’re working with an independent, national property services group who manage in excess of 20,000 units UK wide.With a traditional, customer service approach deployed through its team of over 200 staff across specialist, structured divisions, they now seek an additional senior property manager...