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Senior Customer Liaison Officer
3 weeks ago
We are currently looking for a Senior Customer Liaison Officer to join a team of well-established property experts, renowned for providing excellent customer service to the communities. This role will be based across the Birmingham area, offering a competitive salary and car allowance
- **Permanent**:
- **£35-38k + 3k car allowance**:
- **Office and site based**:
- **Birmingham area**
**Daily responsibilities of the Senior Customer Liaison Officer**:
- Manage a team of customer liaison officers, responsible for their performance and work allocation
- Manage tenants' expectations by undertaking a resident induction visit
- Daily contact with customers to include updates & / or to deal with any issues that may arise
- Deal with customer complaint escalations
- Follow H&S process and act in accordance with PPE and site & company regulations
- Liaise with the site team to discuss any customer requirements or concerns
- To ensure all tenants have completed a satisfaction survey once works have been completed
- Liaise with the Customer Care Manager to improve customer satisfaction and community involvement
**What's in it for the Senior Customer Liaison Officer**:
- 25 days annual leave + bank holidays
- 3k car allowance
- Birthday off
- First class learning and development programme
- Ongoing support
**What's required to be the successful Senior Customer Liaison Officer?**
- Previous experience, in a Customer Liaison role within Construction (required)
- Experience of managing a team
- Ability to deal with sensitive situations, interpersonal skills, problem solving, patience and understanding
- Ability to communicate both written and verbal skills
- Health & Safety awareness
- MS Office skills - Excel and word
- Full driving licence and own vehicle
**Job Types**: Full-time, Permanent
**Salary**: £35,000.00-£38,000.00 per year
**Benefits**:
- Company pension
- Free or subsidised travel
Schedule:
- Monday to Friday
**Experience**:
- CLO within construction: 1 year (required)
- managing a team: 1 year (required)
Work Location: On the road
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