Band 5 Patient Relations Officer

2 months ago


Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

We are looking for a well-motivated, friendly and hardworking individual to join our Patient Relations Team which delivers Complaints and PALS services at University Hospitals Birmingham.

We are looking for someone who is friendly, pays great attention to detail, has an excellent telephone manner and has previous experience of working in an office environment. The focus of the job is to ensure that all Patient Relations contacts are handled in line with Trust policy and procedures.

This key position will require excellent communication, writing and organisation skills, with a good knowledge of IT. Previous customer service, complaints or PALS experience is desirable. You must have a methodical approach to work and be able to work independently as well as in a team whilst remaining calm under pressure.



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