Patient Pathway Administrator
6 months ago
We are seeking to appoint a Patient Pathway Administrator to join our Neonatal team at The Children's Hospital.
We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the service, promptly and courteously at all times and be a worthy front-line representative of our high quality service.
To attend to patients, colleagues and referrers to the service, both in person and on the telephone, promptly and courteously at all times and be a worthy front-line representative of the high quality service.
To provide an efficient and effective clinical administration service to the department, consultants and designated medical staff. Be first point of contact for the consultants and clinical teams. Coordinate the workflows through the admin team to ensure consistency across the service.
To work within an administrative team dedicated to quality and effective patient care and maintaining Trust policy on patient confidentiality.
To work according to the administrative processes in place to support the delivery of Trust and national targets.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.
1. Designated point of contact for the consultants and clinic teams. To have an overview of all workflows in the admin team and to be responsible for consistency across the service. To make sure robust processes are in place to provide an excellent cohesive service to both patients and colleagues.
2. To work closely with each member of the admin team to understand their role and support them. Coordinate cover in times of leave and sick to ensure service continuity. To escalate potential issues to the Team Leader.
3. To deal proactively and efficiently with telephone enquiries from patients, carers, GPs and other service users professionally, ensuring, where possible, that the caller’s needs are met or they are transferred to the most appropriate person.
4. To understand the patient pathway and be responsible for managing follow up appointments and any other administration to ensure that patients are tracked effectively.
5. Coordinate MDT meetings; including being responsible for taking & distributing minutes and ensuring all actions have been completed.
6. To oversee the booking of clinic appointments for new liaise effectively with the Team Leader with regards to capacity issues.
7. To manage all correspondence, and to ensure that urgent matters are dealt with properly. Taking appropriate action and ensuring that any paperwork is scanned promptly onto the patients’ electronic notes and forwarded to the appropriate person electronically so they can respond accordingly. Deal with outgoing mail with due care and attention to patient confidentiality.
8. To oversee the transcription of clinic letters, general correspondence, reports, etc. using the digital dictation system and ensuring that all clinic letters are checked, any errors rectified, and are printed and despatched within identified deadlines.
9. To ensure that all patient referrals received into the department are dealt with according to Trust processes, efficiently and effectively in a timely manner; that all details are registered and the referral letters are scanned promptly into the patients’ electronic notes.
10. To regularly check future clinics, ensuring cover is agreed with the medical team, and under or over-booking issues are proactively dealt with.
11. To obtain the necessary diagnostic tests/hospital notes needed for clinics, as required.
12. To understand the complaints procedure and use initiative to resolve complaints from patients and other individuals as far as possible. Be able to understand when to escalate concerns and facilitate formal response by consultants.
13. To liaise as necessary with the Team Leader to ensure effective clinic management, when clinics need to be cancelled or closed, patients need to be informed of changes a
-
Patient Pathway Administrator
7 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Oral & Maxillofacial team at the John Radcliffe Hospital. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
7 months ago
Oxford, United Kingdom Oxford University NHS Foundation Trust Full timeAdministration Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required. Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the department, consultants, nurses and wider clinical team. They will also attend to patients, colleagues and referrers to the...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe have an exciting opportunity for a full time, 37.5 hours a week, Patient Pathway Administrator to join our team within Thoracic Surgery. The post will be pivotal in supporting the Thoracic Surgery team within the Cardiothoracic Directorate. Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient...
-
Patient Pathway Administrator
5 days ago
Oxford, United Kingdom Oxford University Hospitals Nhs Foundation Trust Full timeJob summary We have an exciting opportunity for a full time, hours a week, Patient Pathway Administrator to join our team within Cardiology.The post will be pivotal in supporting the Cardiac Rhythm Management (CRM) Service within the Cardiothoracic Directorate.Patient administration underpins the patient journey and supports clinical teams in delivering high...
-
Patient Pathway Administrator
5 days ago
Oxford, United Kingdom Oxford University Hospitals Full timeJob overview We are appointing a year fixed (Maternity cover) Patient Pathway Administrator within the Neurosurgery Department.We are seeking to appoint a Pathway Administrator to join our friendly team in the Neurosurgery Administration department at the John Radcliffe Hospital.The post involves dealing with telephone queries, dealing with face to face...
-
Patient Pathway Administrator
5 days ago
Oxford, United Kingdom Oxford University Hospitals Full timeJob overview An exciting opportunity has arisen for a Band Patient Pathway Administrator within the Women's and Men's Health Physiotherapy team.The Women's and Men's Health Physiotherapy team delivers a comprehensive range of services in gynaecology, urogynaecology, obstetrics, urology, colorectal surgery, and sexual health.We are a team of including...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
2 days ago
Oxford, Oxfordshire, United Kingdom Transformation Unit Full timeJob OverviewAn exciting opportunity has arisen for a Band 3 Patient Pathway Administrator within the Women's and Men's Health Physiotherapy team. The role involves supporting patients by booking relevant appointments in line with the 18-week referral to treatment (RTT) pathway.The successful candidate will provide general administrative support, including...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within the Psychological Medicine department based at the John Radcliffe Hospital Knowledge of the Trust's Electronic Patient Record System (EPR) is essential. This position requires the demonstration of strong organisational skills and the ability to work on your...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within the Children Psychological Medicine department based at the John Radcliffe Hospital Knowledge of the Trust's Electronic Patient Record System (EPR) is essential. This position requires the demonstration of strong organisational skills and the ability to...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administratorto join our Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service to the...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom NHS Professionals Full time**Job Title**:Patient Pathway Administrator **Trust**:Oxford University Hospitals NHS Foundation Trust **Location**:John Radcliffe, OX3 9DU **Pay Rates**:£12.86 **Shift Patterns**: Monday to Friday, 8am - 4pm (37.5 hours per week) **Is business administration repetitive or boring?** It’s neither, this couldn’t be further from the truth, the NHS...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator/Coordinator to join our Paediatric Cryopreservation team at Oxford Children's Hospital. The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Sarcoma Administrative Team at the Nuffield Orthopaedic Centre. We are seeking to appoint a proactive, motivated individual who enjoys working in a busy environment within our friendly team in Oxford. The post holder will provide an efficient and effective clinical administration service...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator/Coordinator to join our Paediatric Cryopreservation team at Oxford Children's Hospital. The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an...
-
Patient Pathway Administrator
6 months ago
Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full timeWe are seeking to appoint a Patient Pathway Administrator to join our Community Paediatric team at Oxford Children's Hospital. The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital. Knowledge of the Trust's Electronic Patient Record System (EPR) and knowledge of elective access standards would be an advantage but not...
-
Patient Pathway Administrator
3 weeks ago
Oxford, United Kingdom Oxford University Hospitals Full timeJob overview PREVIOUS APPLICANTS NEED NOT TO APPLY Band Patient Pathway Administrator ( hours per week)Monday – Friday :am - :pm We are looking for self-motivated, enthusiastic individual to join us as a Patient Pathway Administrator working in the Neurology Team .This post is crucial to the on-going development of the service and would suit a candidate...
-
Patient Pathway Administrator
3 weeks ago
Oxford, United Kingdom Oxford University Hospitals Nhs Foundation Trust Full timeJob summary We are seeking to appoint a full time Patient Pathway Administrator to join our friendly team within the Children Psychological Medicine department based at the John Radcliffe HospitalThis post is crucial to the services and would suit a candidate who has excellent organisational and communication skills.You will be expected to liaise with staff...
