Systems Administrator

6 months ago

Chippenham, United Kingdom Furniturebox UK Full time

**Company description** - An exciting opportunity to join one of the Sunday Times' 100 Fastest Growing Businesses with a supportive and encouraging team culture.

Furniturebox is a fast-growing online furniture business dedicated to beautiful, quality, and affordable products backed with exceptional customer service. Offering free next day delivery up until 8pm, free returns, a 2-year guarantee and an average 4.9 out of 5 stars on Trustpilot with 6,500+ reviews. The two Directors (and Co-Founders) have big plans to continue growing to become the biggest and best furniture company in the UK, USA and globally.

**Role Summary**

This role will be a hybrid position requiring 2-3 days a week at the Chippenham Head Quarters and adhoc to travel to Warminster and Bristol sites.

After training the role will also include involvement in the development, implementation, and management of iPaas project, as well as strong involvement in the deployment of Power BI reporting, playing a critical role in bridging the gap between our development and operational teams, fostering seamless collaboration and ensuring efficient software delivery.

**Duties and Responsibilities**

Reporting directly to Head of Technical Operations you will be:

- Responding promptly to internal support tickets and service issues, as an escalation point within the tech team, potentially managing multiple enquiries, and balancing priorities.
- Supporting the IT Team in a technical capacity to deliver IT projects within time and budget. Supporting with building, testing and delivery of projects including implementation, issue diagnosis and fixes and upgrades. Researching and evaluating new technologies and solutions to improve IT systems and operations.
- Help drive efficiency within the tech stack where possible - deliver suggestions and help role out projects where applicable.
- Assist in supporting the Warehouse with technical support on the Peoplevox WMS software and testing new shipping integrations. Offering in person and remote second line support to Chippenham and Warminster warehouses as and when necessary.

**After Training**:

- Assist with implementation of Jitterbit iPaas involving working closely with developers and third parties on the development of program and project integration solutions across the business and determining integration/interface requirements in a low code environment.
- Help the business and key stakeholders understand trends,patterns, and insights in their data using Power BI reporting

**Requirements**:

- Excellent problem-solving and analytical skills, a strong can-do mentality and strategic mind-set, good interpersonal skills and the ability to communicate with colleagues at all levels.
- Possess a solid grasp of fundamental computer science concepts and have a track record of solving complex problems.
- Ability to translate business requirements into technical requirements and liaise with developers.
- Strong MS Office skills across PowerPoint, Excel, and Word
- Ability to work independently as well as collaboratively with a team to meet deadlines.

**Nice to have/After training**:

- Experience of an E-Commerce tech stack including cloud-based ERP systems and REST or SOAP API integration is preferred but not essential, and existing skills in IPaas or Power BI would be desirable; however, training will be provided.

**The Bonus Bits - A few extra things we do to make Furniturebox a great place to work**:

- Perkbox membership for discounts and savings on lots of your everyday essentials, wellness, and other special treats
- Staff discount across our product range
- Employee of the month: we want to celebrate our successes across the whole company.
- Discounted private healthcare with Vitality.
- Employee Assistance Programme (EAP) through Bupa
- Team events: we plan events and regular get-togethers for our teams to have fun and socialise - if that's something you would like to take part in
- Option for hybrid working.
- Holiday increments that increase after 2 years
- 33 days holiday (Including bank holidays)
- Cake on Wednesdays and Beer (or Cider/Wine) on Fridays

**What we will do to make sure you’re successful in the role**:
The Furniturebox team has been rapidly growing over the last couple of years thanks to dedicated teams in Bristol and Wiltshire who are always coming up with new ideas and being given the creative freedom to implement them. We’ve created a culture of sharing ideas and being open to trying new things and will encourage you to do the same. We love working with people who are enthusiastic and passionate about their work and we know that this role can deliver that for the right person. You will get lots of support from your manager, Directors and the wider team.

**Note from team**: We’re excited to hire for a Systems Administrator to join our team, we’re an extremely tech forward company with exciting projects and advancements for you to support with. If you’re looking to impro

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