Senior System Administrator

3 days ago


Chippenham, Wiltshire, United Kingdom Global Technology Solutions Ltd Full time
About the Opportunity

We are seeking an experienced Senior System Administrator to join our team in Chippenham. As a key member of our Global Technology Solutions Ltd, you will be responsible for leading the service desk team, overseeing platform operations, and ensuring top-quality end-user support through Jira ITSM.

Key Skills:

  • AWS Cloud Monitoring: Proficient in AWS CloudTrail and CloudWatch for security and activity audits.
  • Configuration Management: Knowledgeable in ServiceNow CMDB for accurate asset and configuration management.
  • ITIL Certification: ITIL v3/v4 certified, with a focus on Incident, Change, and Service Management.
  • AWS IAM and RDS: Experience in AWS IAM for secure access and AWS RDS (e.g., MariaDB) in ServiceNow.

Responsibilities:

  • Manage incidents, requests, and problem records through Jira ITSM, maintaining SLAs and KPIs.
  • Oversee platform operations on ServiceNow within AWS to ensure stability, compliance, and security.
  • Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch.

What We Offer:

  • Salary: £43,000 per annum (dependent on experience)
  • Healthcare: Private healthcare
  • Leave: Unlimited holiday policy
  • Career Development: In House training, accessible during work hours
  • Pension: Auto-enrolment pension scheme
  • Work Environment: Balanced, high-performance culture with employee socials and events
  • On-site Amenities: Lounge area, bar, plus free cake and fruit
  • Referral Programs: Staff and customer referral schemes

This is a fantastic opportunity to join a fast-growing company that values innovation and teamwork. If you are passionate about delivering high-quality IT services, we encourage you to apply.



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