IT Systems Administrator Windows Server
2 weeks ago
Chippenham, with flexible work-from-home options About the Role
This position involves overseeing the service team, ensuring high-quality service delivery, rapid incident response, and robust platform operations. You will be responsible for ITSM management through Jira, ServiceNow platform administration on AWS, and leading continuous improvement initiatives to elevate service performance.
Healthcare: Private healthcare
Unlimited holiday policy
Career Development: In House training, accessible during work hours
Pension: Auto-enrolment pension scheme
Balanced, high-performance culture with employee socials and events
Lounge area, bar, plus free cake and fruit
Referral Programs: Staff and customer referral schemes
Lead the Service Desk team, ensuring top-quality end-user support through Jira ITSM to manage incidents, requests, and problem records, maintaining SLAs and KPIs.
Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment with support from Systems Administrators.
Ensure accurate configuration and asset management in the ServiceNow CMDB to support reliable service delivery.
Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive security and system health tracking.
Customize ITSM processes in Jira and ServiceNow to align with MOD standards, continuously improving workflows and adhering to ITIL best practices.
Collaborate on service enhancement initiatives, tracking and optimizing processes with DevOps and SOC teams to support a high-security environment.
ServiceNow Expertise: Experience managing workflows, application configurations, and user access in AWS-hosted environments.
AWS Cloud Monitoring: Proficient in AWS CloudTrail and CloudWatch for security and activity audits.
Configuration Management: Knowledgeable in ServiceNow CMDB for accurate asset and configuration management.
ITIL Certification: ITIL v3/v4 certified, with a focus on Incident, Change, and Service Management.
AWS IAM and RDS: Experience in AWS IAM for secure access and AWS RDS (e.g., MariaDB) in ServiceNow.
Join and be part of a fast-growing, modern, market-leading team dedicated to high-quality service and development
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