2nd Line Infrastructure Support Specialist

2 weeks ago

Chippenham, Wiltshire, United Kingdom Peaple Talent Full time
Job Summary:

We are seeking a highly skilled 2nd Line Infrastructure Support Engineer to join our team at Peaple Talent. As a key member of our infrastructure team, you will be responsible for providing technical support to our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:
  • Provide 2nd Line customer facing and remote support structure
  • Provide internal IT support when required
  • Helpdesk and incident management
  • PC and server configuration
  • Firewall configuration and troubleshooting
  • Daily system checks including backup monitoring and reporting
  • Proactively and reactively deliver technical support to clients as required to meet the demands of our clients and SLAs
  • Maintain and update internal client documentation and logging time and activities in a consistent and timely manner to allow client billing and business metric reporting
  • Be part of the OOH rota
  • Escalate issues that cannot be completed or risk being completed within agreed service levels
  • Assist in delivering complex projects
  • Manage, plan and deliver non-complex projects
  • Develop knowledge of the customer and how IT relates to their business strategy and goals

Requirements:
  • Working Knowledge of Active directory, Group Policies, DNS, DHCP troubleshooting and administration
  • Windows Server

About the Role:

This is a hybrid role with 2 days working from the office in Chippenham with some on-site visits to customers and clients would be required with this role. You will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within MicrosoftTM Gold Projects. This is a client facing role where you need great commercial acumen and social skills.

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