Infrastructure Support Specialist

7 days ago


Chippenham, Wiltshire, United Kingdom Peaple Talent Full time

Peaple Talent has partnered with a leading technology service provider to recruit a skilled 2nd line infrastructure support engineer with expertise in MSP and multiple client set-ups.

This role involves working closely with the Network Infrastructure team on Microsoft Gold Projects and taking ownership of escalated issues from the Service Desk.

The ideal candidate will have a passion for technology, strong commercial acumen, and excellent social skills, with experience in customer-facing roles.

Key Responsibilities

  1. Provide 2nd line customer-facing and remote support
  2. Internal IT support
  3. Helpdesk and incident management
  4. PC and server configuration
  5. Firewall configuration and troubleshooting
  6. Daily system checks
  7. Proactive technical support to clients
  8. Maintain and update client documentation
  9. Client satisfaction and communication
  10. Escalation of complex issues

Requirements

  1. 3 years' experience in MSP or ISP
  2. Windows Server knowledge


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