Infrastructure Support Specialist
7 days ago
Peaple Talent has partnered with a leading technology service provider to recruit a skilled 2nd line infrastructure support engineer with expertise in MSP and multiple client set-ups.
This role involves working closely with the Network Infrastructure team on Microsoft Gold Projects and taking ownership of escalated issues from the Service Desk.
The ideal candidate will have a passion for technology, strong commercial acumen, and excellent social skills, with experience in customer-facing roles.
Key Responsibilities
- Provide 2nd line customer-facing and remote support
- Internal IT support
- Helpdesk and incident management
- PC and server configuration
- Firewall configuration and troubleshooting
- Daily system checks
- Proactive technical support to clients
- Maintain and update client documentation
- Client satisfaction and communication
- Escalation of complex issues
Requirements
- 3 years' experience in MSP or ISP
- Windows Server knowledge
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