Senior Technical Support Specialist

1 month ago


Chippenham, Wiltshire, United Kingdom NECSWS Full time

NEC Software Solutions is a leading provider of software solutions to governments, hospitals, police forces, and other public services. Our team is dedicated to delivering exceptional service and support to our clients.

As a Senior Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our software systems. Your primary responsibility will be to install, maintain, and troubleshoot all supported products in your assigned region.

Key Responsibilities:
  • Perform routine maintenance activities, including system inspections, preventive maintenance, and software updates.
  • Provide feedback to Regional Managers and participate in continuous improvement projects to enhance processes and efficiency.
  • Work collaboratively with regional teams to support members and colleagues.

To succeed in this role, you will require strong technical expertise in IT and communication systems, as well as excellent customer service and communication skills.

We are looking for an individual with a background in IT, preferably with experience in Windows operating systems, including Windows 10 and 7, Server 2016 and 2019, WSUS, Active Directory, and SQL (desired but not essential).

Cisco literacy or qualifications are also desirable, but not essential.

Requirements:
  • IT literate with a background in IT
  • Windows operating system knowledge (Windows 10 and 7, Server 2016 and 2019)
  • Networking knowledge (Cisco literate or qualified)
  • Ability to work independently and collaboratively as part of a regional team
  • Excellent customer service and communication skills

In return for your expertise, we offer a competitive salary package, including a basic salary of £50,000, private medical cover, 25 days paid holiday, life assurance cover, and a Group Pension Plan.

As a member of our team, you will have the opportunity to work on exciting projects that make a real difference to people's lives.



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