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Technical Service Specialist

1 month ago

Chippenham, Wiltshire, United Kingdom Wincanton Full time
Job Title:
Technical Service Specialist

Job Overview:
We are seeking a highly skilled Technical Service Specialist to join our IT team at Wincanton. As a key member of our team, you will be responsible for providing technical support to our clients and maintaining quality standards.

About the Role:
In this role, you will work closely with our Subject Matter Experts (SMEs) to provide technical support and ensure timely resolutions. You will also be responsible for learning new systems, including Oracle Enterprise Performance Management and Service-Now.

Key Responsibilities:
  • Triage and monitor technical support incidents
  • Log support tickets and escalate when necessary
  • Collaborate with SMEs and maintain quality standards
  • Learn new systems, including Oracle Enterprise Performance Management and Service-Now
  • Work from home and on-site in Chippenham

Requirements:
  • Experience in an office environment, preferably in finance
  • Good general MS office skills
  • Ability to learn new systems
  • Concern for deadline and quality requirements

Salary:
£28,000 - £32,000 per annum