System Administrator Lead
2 days ago
We are seeking a highly skilled System Administrator to join our team at Global Technology Solutions Ltd in Chippenham. This position involves overseeing the service team, ensuring high-quality service delivery, rapid incident response, and robust platform operations.
As a System Administrator Lead, you will be responsible for ITSM management through Jira, ServiceNow platform administration on AWS, and leading continuous improvement initiatives to elevate service performance.
Key Responsibilities:
- Lead the Service Desk team, ensuring top-quality end-user support through Jira ITSM to manage incidents, requests, and problem records, maintaining SLAs and KPIs.
- Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment with support from Systems Administrators.
- Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive security and system health tracking.
The ideal candidate will have experience in Jira ITSM, ServiceNow, AWS Cloud Monitoring, Configuration Management, and leadership skills to drive service improvements and stakeholder engagement. ITIL certification is also required.
Salary & BenefitsWe offer a competitive salary of £42,000 per annum, plus benefits including private healthcare, unlimited holiday policy, in-house training, auto-enrolment pension scheme, and a balanced, high-performance culture with employee socials and events.
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