Customer Service Administrator

1 month ago


Sutton in Ashfield, United Kingdom Boneham & Turner Full time

Customer Service Administrator

Reports To: The Sales Team Leader

Job Overview:

To provide excellent customer service to internal and external Customers alike, handling all queries efficiently and to the satisfied conclusion of our Customers

Responsibilities and Duties (include but not limited to):

* Handling Customer Returns in a timely manner

* Customer facing order progressing with the Operations Team

* Proactive orderbook management

* Post sales queries, such as POD’s, pricing, copies of documents

* Obtaining and analysing Customer feedback

* Assisting with greeting visitors and answering telephones

* Producing reports such as Delivery Performance and Arrears reports

* Completing customer forms for audit purposes

* Issuing Customer Feedback forms and collating the data for presentation

The Person:

* Experience within a varied and busy customer service position

* Excellent oral and written communication skills

* Great eye for detail

* Confident telephone manner

* Customer focused in every aspect of the role

* Ability to multi-task and work to deadlines

* Capability to work independently and prioritise workload

* Good working knowledge of Microsoft packages such as Word, Excel



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