Customer Service Advisor
1 month ago
We are delighted to be working on behalf of a leading manufacturer of luxury handcrafted furnishings. They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality.
They are part of an International Group, consisting of other major furnishings brands, therefore providing strong financial stability and wide market recognition. They have a need for a Customer Support Administrator to join them on a full time and permanent basis.
You will be working with and reporting to the Customer Operations Manager and supporting B2B, B2C sales across all brands of the business. You will provide administrative support to ensure a smooth and efficient interface between manufacturing and retailer and uphold the declaration of service standards of the brand.
KEY RESPONSIBILITIES:
• Assisting customers with any enquiries associated with their orders, by phone and email.
• Delivering high quality customer service when responding to queries.
• Managing customers’ expectations around deliveries.
• Working with transport planning to organise re-deliveries if required.
• Proactively contacting customers with updates on their orders and deliveries.
• Managing the company website and updating customers on order and product statuses.
• Building strong relations with colleagues in other departments across the business
REQUIRED SKILLS:
• Maintaining a personable and professional response whilst communicating with customers.
• Being honest and reliable.
• Strong team working skills.
• To be able to keep calm and professional under pressure.
• Strong work ethic.
• Working to improve customer experience and processes.
This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency
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