Customer Service Advisor

1 month ago


Sutton in Ashfield, United Kingdom New Resource Group Full time

We are delighted to be working on behalf of a leading manufacturer of luxury handcrafted furnishings. They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality.

They are part of an International Group, consisting of other major furnishings brands, therefore providing strong financial stability and wide market recognition. They have a need for a Customer Support Administrator to join them on a full time and permanent basis.

You will be working with and reporting to the Customer Operations Manager and supporting B2B, B2C sales across all brands of the business. You will provide administrative support to ensure a smooth and efficient interface between manufacturing and retailer and uphold the declaration of service standards of the brand.

KEY RESPONSIBILITIES:

• Assisting customers with any enquiries associated with their orders, by phone and email.

• Delivering high quality customer service when responding to queries.

• Managing customers’ expectations around deliveries.

• Working with transport planning to organise re-deliveries if required.

• Proactively contacting customers with updates on their orders and deliveries.

• Managing the company website and updating customers on order and product statuses.

• Building strong relations with colleagues in other departments across the business

REQUIRED SKILLS:

• Maintaining a personable and professional response whilst communicating with customers.

• Being honest and reliable.

• Strong team working skills.

• To be able to keep calm and professional under pressure.

• Strong work ethic.

• Working to improve customer experience and processes.

This vacancy is being advertised by New Resource Group. The services of the New Resource Group are that of an Employment Agency



  • Sutton-In-Ashfield, United Kingdom TurnerFox Recruitment Limited Full time

    Customer Service Advisor - Temporary ongoing role, Immediate starts available! £11ph - £12ph Sutton In Ashfield Monday - Friday We have great opportunity for an experienced customer service advisor to work for our lovely client in the Sutton in Ashfield area. The role of customer service advisor will involve: - Receiving inbound calls from customers...


  • Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...

  • Customer Advisor

    3 months ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part Time Hours Available - 13.25 (Weekends Only) and 17 Hours Per Week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 8.00pm** **UK National hourly rate £11.31 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...

  • Customer Advisor

    3 months ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 13.25 hours per week** **3 Month Fixed Term Contract** **Shifts available Saturday - Sunday, 7.00am - 8.00pm** **UK National hourly rate £11.31 per hour** **B&Q Sutton In Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the...

  • Customer Advisor

    3 months ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Weekends** **Part time - 14 hours per week** **3 Month fixed term contract** **Saturday and Sunday between the hours of 7.00am - 8.00pm** **£10.60 per hour** **Sutton-In-Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...


  • Sutton-In-Ashfield, United Kingdom Hardwick Group of Companies Ltd Full time

    As a Customer Service Advisor you will always ensure the highest level of customer satisfaction and care for vehicle servicing and repair, must be welcoming, possess the ability to Listen, show empathy and understanding of the customer’s needs. You are the principle point of contact for all customer communication while the vehicle is in our care and will...


  • Sutton-In-Ashfield, United Kingdom Hardwick Group of Companies Ltd Full time

    As a Trainee Customer Service Advisor in the Automotive industry, You will always ensure the highest level of professionalism and care for the customers and their vehicle servicing and repair, You must be welcoming, possess the ability to listen, show empathy and understanding You will train to be the principle point of contact for all customer...

  • Customer Advisor

    3 months ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Part time - 14 hours per week - WEEKENDS** **3 month fixed term contract** **Shifts available Saturday & Sunday, 8.00am - 8.00pm** **£10.60 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home...

  • Customer Advisor

    3 months ago


    Sutton-In-Ashfield, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - TradePoint** **Part time - 17 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.31 per hour** **B&Q Sutton-In-Ashfield** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...


  • Kirkby in Ashfield, United Kingdom Employal Full time

    Customer Service Advisor  No experience necessary Monday to Friday £23,000 Kirkby in Ashfield Office based.   Are you looking for a customer service role but either lack experience or struggle to find a company where you will be valued, nurtured, and rewarded for your efforts? My client prides themselves on offering opportunities based on personality,...


  • Sutton-In-Ashfield, United Kingdom Elizabeth Michael Associates Full time

    **| TEMP - PERM CUSTOMER SERVICE ADVISOR / ADMINISTRATOR |** **| NG17, NOTTINGHAM |** **| £10.42 PER HOUR |** **| TEMPORARY ONGOING |** **| 37 HOURS PER WEEK |** **| STARTING ASAP |** **Responsibilities**: - Receiving, recording, diagnosing and prioritising enquiries, including repairs orders, operating a repairs appointment system, working in a...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    Job OverviewWe are excited to be working with New Resource Group, a leading provider of luxury handcrafted furnishings, to find a talented Customer Service Advisor to join their team.Company OverviewNew Resource Group is a renowned international manufacturer of high-quality textiles and interiors, known for their luxury design and quality. As part of a large...


  • Sutton-In-Ashfield, United Kingdom Available Car Limited Full time

    We are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you. **Our Benefits**: - £23,000 per annum - 24 days holiday + bank holidays + Birthday off - “Available Anniversaries”...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team at New Resource Group as a Customer Service Advisor.This is an exciting opportunity to work with a leading manufacturer of handcrafted luxury furnishings, one of the largest international manufacturers of high-quality textiles and interiors.We value our employees...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team at New Resource Group as a Customer Service Advisor.This is an exciting opportunity to work with a leading manufacturer of handcrafted luxury furnishings, one of the largest international manufacturers of high-quality textiles and interiors.We value our employees...


  • Sutton in Ashfield, United Kingdom New Resource Group Full time

    We are delighted to be working on behalf of a leading manufacturer of luxury handcrafted furnishings. They are one of the largest international manufacturers of high-quality textiles and interiors and value their luxury design and quality.They are part of an International Group, consisting of other major furnishings brands, therefore providing strong...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Operations team, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Operations team, you will play a vital role in providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer inquiries and...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    We are seeking a talented individual to join our team at New Resource Group as a Customer Service Advisor. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...


  • Sutton in Ashfield, Nottinghamshire, United Kingdom New Resource Group Full time

    We are seeking a talented individual to join our team at New Resource Group as a Customer Service Advisor. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.Key Responsibilities:Provide timely and effective responses to customer inquiries...