Service Operations Manager
3 months ago
About The Role
Service Operations Manager (Transport)
Bristol (with a mix of office and home-based working)
Salary between £48,290 and £63,394 Depending on experience
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
You will have management of SEA’s “Intelligent Transport Systems” Support Service Portfolio. This will include the organisation and management of reactive and contractual services.
In this role you will be responsible for the commercial, customer and service management for our ROADflow Support Service leading a service support team which includes a Service Desk and Implementation Engineers. You will coordinate with the wider Development and Delivery Teams, taking responsible for task management within our matrix organisation. You will be a key influencer within our ITS Division, developing, maintaining, and improving our service support processes.
What we offer
Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:
Work life balance:
Hybrid/flexible working arrangements
25 days’ annual leave, plus buy and sell
Up to 16 days flexi leave accrual
Half day Fridays
Reservist in the Armed Forces receive special paid leave
Family & wellbeing:
Private medical health insurance & Employee Assistance Program
All Staff Bonus
Group Pension Plan of up to 7% employer contribution
Cycle to work scheme
Wellbeing centre
Sports & Social activities
Employee Discounts portal - online and instore discounts, travel savings etc
Canada Life GP and financial advice
Life assurance policy
Publication and recruitment bonus rewards
Development opportunities, including LinkedIn learning
Facilities & resources:
Electric vehicle charging points at all sites
Private seated lunch areas
Onsite bistro (Barnstaple office) and free hot and cold beverages
Onsite showers and toiletries provision
Free onsite parkingWhat you’ll be doing
Lead a team of technical and customer focused individuals in meeting and exceeding service level agreements to provide an ongoing program of excellent, value added service.
Responsibility for the Program and Performance of the ITS support service including the service budget, individual service contracts, Incident Management and Continual Improvement.
Ensuring our customers receive an excellent service culminating in high availability of assets through both reactive and proactive support services.
Develop, Measure and Report on Key Performance Indicators to the wider business to measure performance and progress of the service.
Responsibility for the asset management of systems and services within the ITS Support Service.
The skills you need
Excellent customer facing skills
Proven track record of leadership and mentorship within a team
Budget Management
Service Management Experience
Proven track record of delivering service excellence against set service levels
Passionate about continual improvement
Good negotiation experience with internal and external stakeholdersThese skills are desirable
Commercial experience
Experience in Transport
Experience with cameras or other operational technology
ITIL V3 or V4
Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters.
If you would like to know more, please give our Talent Acquisition Advisor, Ethan, a call on (phone number removed).
SEA0542
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