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Neighbourhood Housing Offcer

2 months ago

East London, United Kingdom Vox Network Consultants Full time

Role Purpose 

We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer. You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services

Responsibilities

Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
To ensure the speedy lettings of property in line with Tower Hamlets Homes’ and national BVPI targets.
Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
To undertake sensitively and effectively all aspects of tenancy management.
To case manage residents with additional needs.
To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.

Person Specification

Minimum of 2 years of experience in Neighbourhood Housing
Experience working in a housing association or council
Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions. 

Contract 

Initial 3 to 6 month ongoing contract 
PAYE via Umbrella 
Monday to Friday 9am to 5pm 

If you are interested in this position AND meet the requirements, APPLY NOW