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Customer Service Advisor

3 months ago

Saint Ives, United Kingdom Brook Street Full time

Brook Street are proud to be working with an established business where Customer Service is at the heart of everything they do. We are seeking motivated and customer-focused individuals to join our clients call centre team as a Customer Service Representative.

You will be the first point of contract for all customers and will be responsible for addressing all queries promptly and professionally in line with the companies values.

Hours: Monday to Friday, Alternative shifts (8am - 4:30pm and 9am to 5:30pm) *Fully office based* NO WEEKENDS

Up to £12.00 per hour

Temporary to permanent position

Various start dates throughout August, September, and October

Benefits:

Treat days in the office
Progression Opportunities
No weekend working
Free parking on site
Great working environment
Ongoing Training and Development programmesResponsibilities:

Answer and manage a high volume of inbound calls (average (Apply online only) per day)
Handle customer queries efficiently and professionally
Have great attention to detail
Set up payment plans and process payments
Up sell products to customers and explore other products and services beneficial to the customer
Create and manage new customer accounts
Provide excellent customer service and maintain a positive attitude
Excellent communication and interpersonal skill
Confident on the telephone and excellent mannerIf you are looking for your next career move and customer service is really important to you, than apply now to be considered or get in touch with Brook Street Peterborough to hear more