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Service Desk Administrator

2 months ago

Ashford, United Kingdom Recruitment Solutions (Folkestone) Ltd Full time

Great new permanent position for a Service Desk Administrator.
The Company:
This established company is somewhat unique and has 2 sides to their business:
Luxury/high end car restoration/repair and prestige car storage.
Also, an independent Mercedes Benz Specialist with impressive premises, this niche business addresses all aspects of the restoration and repair processes, all completed in-house, from mechanical, welding fabrication, bodywork, electrical and rebuilding vehicles.
Their business is extremely customer centric and delivering outstanding levels of customer service/customer care, is also at the heart of everything they do.
The Position/The Person:
The role is considered ideal for an individual with some experience working within the motor trade in one capacity or another, ie. you may have previously worked for a motor dealership in a similar capacity, on reception, as a weekend host or within the service desk area, so will have a general understanding of the motor trade as a whole.
However, applications are also invited from individuals with strong administrative and customer service/customer facing skills, but there must also be a genuine interest or passion for cars
The beauty with this position is no Saturdays
The Service Desk Administrator will work closely with the Director of the business and within a small, friendly team.
You will be a key interface between clients, suppliers and the business as a whole including meeting and greeting, so we are looking for someone special, who is both personable and presentable with a welcoming personality, together with the necessary skills enabling you to run with this varied opportunity.
The role will include, but is not limited to:
* Raising invoices using Zero software (this system can be taught)
* Raising job cards and relevant paperwork
* Organising the workshop diary
* Day to day telephone and face to face enquiries
* Data entry work onto Excel spreadsheets where accuracy and attention to detail is paramount
* Monitoring and loading time sheet information on to the system
* Ordering from specific suppliers under guidance
* Liaising with suppliers
* Basic cash flow
* Ad hoc administrative duties
As the role develops, you will be able to embrace other related duties, but there is a real opportunity to make the job your own and become an integral member of the happy team.
Package:
A very attractive salary is available, largely depending on experience.
Hours of work: 8.30am – 5.30pm (30 minutes lunch) Monday to Friday only (no Saturdays)
If you would like to be considered for this position, please send an up to date CV asap.
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