Administration Supervisor

6 months ago


Ashford, United Kingdom New Appointments Group Full time

Administration Supervisor
- We have an exciting opportunity for someone with excellent organisational and supervisory skills to oversee a team of Administrators for our client, who is an established household name in insurance. This role is based in Ashford, is a 35 hour a week (9am to 5pm with an hour for lunch), Monday to Friday position.
- Salary will be £25,000 with benefits to include:
- 26 days holiday plus bank holidays
- The option to buy or sell 5 days after probation
- Birthday day off
- Health Shield cash-back plan
- Death in service
- Free parking
- Friday fruit delivery
- Annual company trips for staff

Duties will include:
- To ensure the effective provision of administration services - assessing, planning and managing workload and team members' performance. Includes providing and managing cover across the team for absences/high workload.
- Positive interactions with customers: answering calls, directing to the appropriate person, greeting visitors to the office and contacting customers to support their insurance needs.
- Effective management of stock, ordering stationery, incoming and outgoing post.
- Effective administration of credit control processes including customer payments and processing refund requests within required time-frames.
- Engage and motivate your team member/s in a way that enhances performance and contributes positively to being a great place to work.
- Proactively support the training delivery and learning and development of the team.- Experience in customer service/customer facing roles
- Experience managing or supervising others/team
- Office or front desk experience
- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills, especially Microsoft Office
- Good maths and problem solving skills
- Able to manage own workload and able to work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Demonstrate commitment to quality and compliance with procedures/regulations using due care, skill and diligence

CVs in Word please.



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