Administration Supervisor

7 months ago

Ashford, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Administration Supervisor**

**Competitive Salary (dependant on experience)**
**Full Time position**
**Permanent Contract**
**Location: Ashford**

**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Ashford, Tenterden and Whitfield Agency.

**About the role**:
To support the Agency’s delivery of excellent customer service by providing general administrative duties that enable the successful operation of Agency policies and processes and smooth running of the business. In addition providing leadership support to the Operations Manager including coaching, managing and supervising other team members to enhance overall performance of the Administration Team.
- Support the Operations Manager to ensure the effective provision of administration services across the Agency - assessing, planning, and managing workload and team members performance. Includes providing and managing cover across the team for absences/high workload.
- Positive interactions with customers by answering incoming calls, directing to the appropriate person, greeting visitors to the office, and contacting customers to support their insurance needs e.g., booking review meetings.
- Effective administration of credit control processes including customer payments and processing refund requests within required timeframes.
- Engage and motivate your team member/s in a way that enhances performance and contributes positively to our commitment to being a great place to work.
- Positively contribute to Admin team meetings and proactively support the training delivery and learning and development of the team.
- Consistently provide excellent levels of customer service in all interactions with potential and existing customers, delivering on promises, meeting their needs and exceeding expectations.
- Always demonstrate high values of trust and integrity, acting as a positive role model in line with the values and ethos of the Agency.

**About you**:

- Office or front desk experience
- Experience managing or supervising others/team
- Effective and professional verbal and written communication skills
- Excellent attention to detail and organisational skills
- Good IT skills especially Microsoft Office and the ability to effectively use NFU Mutual systems
- Good maths and problem solving skills
- Able to manage own workload and able to work effectively under pressure
- Great team working and ability to build effective relationships through positive behaviours, honesty and integrity.
- Focus on continuous improvement, able to use own initiative

**Our commitment to you**:
At NFU Mutual Ashford, Tenterden and Whitfield we are committed to the well-being, personal and professional development of our employees. We ensure full training and development is maintained including a 5-year plan and potential to complete CII qualifications.

**Benefits**:

- A supportive and friendly working environment
- 26 days annual leave plus bank holidays
- Birthday day off in addition to annual leave
- Option to buy/sell 5 days holiday per year
- Health Cash Plan
- Death in Service
- Pension
- Free Parking at all our offices
- Fortnightly fruit deliveries
- Team lunch provided once a month
- Team social events twice a year

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

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