Radiology Administrator

**Radiology Administrator - FlexiBank**

One Ashford Hospital in Kent is looking for an experienced Radiology Administrator to work at its Diagnostic Imaging Department.

**Please note: this is a FlexiBank role working on an 'as and when required' basis; you will be required to supplement staffing levels during busy periods and provide cover for existing staff during periods of annual leave or absence.**

Reporting to the Diagnostic Imaging Manager, as a Radiology Administrator you will provide a professional reception and appointments system for all modalities in the Radiology Department, including:

- Being the first point of contact in person at the radiology reception desk and on the telephone for patients, hospital personnel, medical staff and consultants.
- You must have full working knowledge and understanding of radiology investigations, information systems and booking protocols.
- Working as part of a highly trained and experienced team, exercising initiative and prioritising workloads whilst following departmental policies and procedures.
- Greet patients in a welcoming friendly manner, book patients into the department, confirming records of the patient details are accurate and up to date ensuring amendments are made on Compucare where necessary in real time. Perform a credit card swipe when required.
- Interpret request information to ascertain examination request and scan. Allocate and book patient requests/appointments on to the Compucare system with appropriate radiologist and/or in appropriate timeslot, ensuring patient details are correct.
- Liaise with Radiographers / Radiologists regarding vetting / protocolling requests within a timely manner and discuss concerns regarding duplicate requests.
- Have a clear understanding of appointment procedures with knowledge of each individual consultant speciality.
- Advise patients in a professional manner on sensitive issues such as LMP dates (10 day rules / menstrual cycles)
- Book appointments in person, via telephone and post. Ensure the correct appointment letter processed indicating correct examination prep.

**Radiology Administrator - FlexiBank**

**Qualifications**
- Minimum GCSE education or equivalent

**Experience**
- Proven ability to work effectively in a team environment and independently as required.
- 2 years relevant experience within an administrative or customer service role

**Skills**
- Demonstrable customer service skills and awareness
- Good interpersonal skills
- To be able to work under pressure and meet tight deadlines
- Flexible attitude and approach to the role
- Sound computer skills
- Organisational skills
- Ability to work as a team member
- Excellent written and verbal communication skills
- Flexibility and adaptability to meet the changing needs of the business

**Desirables**
- Previous health sector experience

**Radiology Administrator - FlexiBank**

**About the Hospital**

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

**Our Recruitment Process**

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

One Ashford Hospital reserves the right to remove job adverts before the closing date.

OAH: Radiology Administrator