Performance and Reporting Coordinator

4 weeks ago

Worcestershire, United Kingdom Gold Group Full time

Performance and Reporting Coordinator

Worcester

£28,000 + benefits (24 days holiday + BH, life cover 1.5x salary + a range of schemes and discounts)

*Interviews taking place next week*

Performance and Reporting Coordinator needed for a multinational facilities management organisation based in the Worcester area who are looking for a Performance and Reporting Coordinator to join a small team in monitoring completion of outstanding reactive maintenance tasks. This role will involve reporting of trends and patterns to ensure continuous improvement.

What the role entails:

As a Performance and Reporting Coordinator, you will be responsible for:

Daily monitoring of completion of reactive tasks and chasing Engineers
Assist in the ongoing management of the Maximo CAFM system ensuring it is up to date and correct at all times
Support chase through and completion of outstanding jobs with senior management, ensuring notes are up to date and first responses are met
Assist in the upkeep of O&M Manuals & addition of assets/PPM to the CAFM system following completion of project works onsite
Ensuring compliance of all works documentation
Support the Support Services Manager by producing monthly deduction and service reports, weekly failure updates, utilisation reports and any other reports as required
Monitor performance of contract on weekly basis to identify trends and minimise failures by providing advice, feedback and updates to the team in the promotion of best commercial practice in relation to payment mechanism deductions and SFPs
Lead the outstanding works sessions (where required) with the Technical Service Managers & ensure all workflow is chased & completed within contractual timescales
Responsible for Data & trend analysis as required, using research & forecasting technique to ensure continuous improvement
Carry out Service Audits on a Monthly basis, as per agreed schedule
Take and log Helpdesk Calls, as and when required
Assigning Reactive tasks to Engineers as and when requiredExperience required for the Performance and Reporting Coordinator position:

Comprehensive Administrative experience in an office environment
Expertise in statistical analysis, report production, Maximo 7.5
Facilities Management or NHS/Hospital experience
Educated to GCSE standard
Proficient use of Microsoft Office applications including Word, Excel and Outlook
Awareness of Confidentiality
Demonstrate good team working
Good Health & Safety knowledge
Sound organisational/co-ordination skills
Good interpersonal skills & telephone manner

This really is a fantastic opportunity for a Performance and Reporting Coordinator to get involved with a well established organisation, great team and important role.

Please note that the Performance and Reporting Coordinator position requires candidates to have full Right to Work in the UK and a DBS check

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website

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