Reporting and Performance Specialist

2 weeks ago

Worcestershire, United Kingdom Gold Group Full time
Position Overview:
As a Performance and Reporting Coordinator, you will play a crucial role in a leading facilities management organization. This position involves working within a dedicated team to oversee the completion of outstanding reactive maintenance tasks, ensuring operational excellence through effective reporting and analysis.

Key Responsibilities:
In this role, your duties will include:

1. Daily oversight of reactive task completion and proactive communication with Engineers.
2. Assisting in the management of the Maximo CAFM system, ensuring data accuracy and timeliness.
3. Collaborating with senior management to ensure outstanding jobs are addressed promptly, with updated notes and responses.
4. Maintaining O&M Manuals and integrating new assets/PPM into the CAFM system post-project completion.
5. Ensuring compliance with all documentation related to works.
6. Supporting the Support Services Manager by generating monthly deduction and service reports, weekly failure updates, and utilization reports as needed.
7. Monitoring contract performance weekly to identify trends and minimize failures, providing insights and feedback to enhance commercial practices.
8. Leading sessions on outstanding works with Technical Service Managers, ensuring workflow is managed within contractual timelines.
9. Conducting data and trend analysis to drive continuous improvement using research and forecasting techniques.
10. Performing monthly Service Audits as per the established schedule.
11. Handling Helpdesk Calls as required.
12. Assigning reactive tasks to Engineers as necessary.

Qualifications:
The ideal candidate will possess:

- Extensive administrative experience in an office setting.
- Proficiency in statistical analysis and report generation, particularly with Maximo 7.5.
- Experience in Facilities Management or within the NHS/Hospital sector.
- Educational background at GCSE level.
- Strong skills in Microsoft Office applications, including Word, Excel, and Outlook.
- A solid understanding of confidentiality protocols.
- Excellent teamwork capabilities.
- Knowledge of Health & Safety regulations.
- Strong organizational and coordination skills.
- Effective interpersonal skills and a professional telephone manner.

This position offers a unique opportunity to join a well-established organization with a supportive team and a significant role in enhancing operational performance. Candidates must have the right to work in the UK and will undergo a DBS check.

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