Inside Sales Lead Coordinator

3 weeks ago

Manchester, United Kingdom Johnson Controls International Full time

What you will do 

As a key member of our Inbound Lead Team, you'll be directly reporting to the Inside Sales Manager. Your primary role will involve engaging with both new and existing customers who are interested in new or additional work on their current systems. You'll ensure each lead is thoroughly validated, including detailed descriptions, before passing it along to the appropriate salesperson.

What we offer

  • Competitive salary bonus plan

  • Paid holidays and sick pay

  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

  • Extensive product and on the job/cross training opportunities with outstanding resources available

  • Encouraging and collaborative team environment

  • Career development through various career ladders including Customer Service

  • Dedication to safety through our Zero Harm policy

  • Access to business resource groups

  • Training on our company values

How you will do it 

  • Make outbound calls to both new and existing customers to generate leads.

  • Handle inbound calls from internal departments and customers with professionalism.

  • Respond promptly and effectively to inquiries via email.

  • Analyze available data to identify and create lead opportunities.

  • Qualify, identify, and convert all sales opportunities.

  • Provide exceptional customer service, ensuring all customer needs are met promptly and professionally.

  • Document all interactions and actions taken in Salesforce to maintain accurate records.

What we look for 

Required 

  • Proficiency in Microsoft Outlook, Word, and Excel; training will be provided for our internal systems.

  • Strong customer service skills with a commitment to delivering a customer-first experience.

  • Previous experience in a sales role, particularly over the phone, is highly desirable.

  • Excellent verbal and written communication skills.

  • Ability to work both independently and as part of a team.

  • Capability to meet and exceed targets and KPIs in a performance-driven environment.

Why Join Us?

Be part of a dynamic team where your skills will be valued and your contributions will drive our success. We offer a supportive work environment with opportunities for growth and development.

Apply now and take the next step in your career with us

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#LI-Hybrid

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