Inside Sales Coordinator

7 months ago

Manchester, United Kingdom JLG Industries (United Kingdom) Limited Full time

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

This role is being developed in line with the UK & EMEAI Strategies and will work in conjunction with an existing Inside Sales Coordinator. The support that this role will offer to both the UK&I Sales Team and the customer base will help towards meeting all elements of the strategies, but in particular the ‘Unparalleled Customer Experience’; ‘Provide and Prove the Value of JLG’, ‘Live a People’s First Culture’ and ‘Institutionalized Operational Excellence’ elements.

The Inside Sales Coordinator, will provide support to the UK&I Sales Director and Account Management and Business Development Team to ensure that their commitments to customers are carried out in a timely manner and to allow more ‘customer-contact’ time. The Inside Sales Coordinator role, will be part of a Shared Services Administrative team that over time will learn aspects of other administrative roles in order to provide support during absences and busy periods throughout any given day.

Responsibilities for Inside Sales Coordinator
- Maintain organised sales records and report month-end goal setting to the General Manager and Sales Director
- Arrange for creation and distribution of presentations and supporting documents to help Account Management Team generate business leads
- Support Account Management Team by completing orders in a timely manner, and keeping customers informed of delays and delivery dates
- Attend essential sales training meetings and develop an understanding of all the company's services and products
- Monitor and organise inventory while effectively tracking new products for sale
- Attend weekly Inside Sales Calls and coordinate activities / orders with other departments - Workshop, Accounts, Financial Solutions, Logistics
- Establish active communication and engagement with Account Management Team to ensure that orders are processed promptly
- Collaborate with Account Management Team in weekly meetings by creating and maintaining weekly and month-end sales reports

Qualifications for Inside Sales Coordinator
- Working knowledge of Microsoft Windows and Excel spreadsheets using pivot tables
- Demonstrated ability to assist General Manager, Sales Director, Business Development Managers and Account Managers with any additional work as needed
- Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services
- Must thrive on working in fast paced, reactive working environments
- Be strongly skilled in organisation, problem-solving, customer service, and multitasking while being committed to excellence
- Must be able to assist in sales and marketing campaigns as needed, particularly through presentations
- Must be resilient, determined and driven

Good emotional intelligence, effective interaction with callers, visitors, managers and co-workers and self-management are keys to success in the role.

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