Call Centre Team Manager

3 weeks ago


Manchester, United Kingdom Talent Solutions Network Full time

Position: Call Centre Team Manager

Wigan (3 days per week in the office)

This is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.

This is not a traditional team manager call centre role. It’s one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing.

Coaching to improve overall customer service performance
• Leading by example, supporting the team with escalations
• Using data to make data-driven decisions and insights

Strong negotiation and communication skills - verbally, in writing and able to present these in a team meeting setting or during 1-2-1s
• Experience in performance management
• Confidently use Microsoft Office and other IT systems
• Financial services industry experience (nice to have)

Annual company bonus scheme
• 25 days annual leave + Bank Holidays and the option to buy more
• Private Medical Insurance + option to add family members
• Enhanced company pension
• Enhanced maternity pay
• Personal development opportunities
• Electric vehicle scheme

To apply for this position, you must have the permanent right to work in the UK.

Apply now for immediate consideration or email

Talent Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.



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