Call Centre Team Manager

7 days ago


Manchester, United Kingdom Talent Solutions Network Full time

Position:
Call Centre Team ManagernLocation: Wigan (3 days per week in the office)nSalary: £37, ,0000

The company:

nThis is an opportunity to join a genuine market leader and growing organisation that invests in your personal and career development, health and wellbeing and general happiness at work.


The role:
nThis is not a traditional team manager call centre role.

It's one where adult relationships are cultivated, empowering those in your team and beyond to grow professionally and do the right thing.


Responsibilities:
nCoaching to improve overall customer service performancenApplying the right leadership techniquesnCreating an environment where colleagues feel empowered to put the customer first and provide the best solutionsnLeading by example, supporting the team with escalationsnUsing data to make data-driven decisions and insights

Requirements:
nExperience in leading and managing a team in a high-volume work environmentnAbility to engage and motivate a team to get the best from themnStrong negotiation and communication skills – verbally, in writing and able to present these in a team meeting setting or during 1-2-1snExperience in performance managementnAbility to manage a busy workload with conflicting prioritiesnA proactive approach to problem-solvingnConfidently use Microsoft Office and other IT systemsnFinancial services industry experience (nice to have)

The Benefits:
nAnnual company bonus schemen25 days annual leave + Bank Holidays and the option to buy morenPrivate Medical Insurance + option to add family membersnEnhanced company pensionnEnhanced maternity paynPersonal development opportunitiesnElectric vehicle scheme

To apply for this position, you must have the permanent right to work in the UK.

Apply now for immediate consideration or email Solutions Network is an independent recruitment agency. TSN partners with start-ups, SMEs and international PLCs.

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